Gestionnaire/ Manager Change & Incidents Dorval

Job Description:

Gestionnaire des incidents et des changements :

Le poste sera un rle de gestionnaire des incidents et de gestionnaire du changement effet de levier.

Gre coordonne et surveille les activits quotidiennes ncessaires pour aller de lavant au sein de lincident et du client :

• Affecte des ressources pour assurer lquilibrage de la charge de travail afin de respecter les engagements en matire de niveau de service.
• Surveille et examine les files dattente de travail pour les incidents qui risquent de manquer des ententes de service. Le gestionnaire du changement est responsable de la gestion des changements tout au long du cycle de vie conformment au processus.

• La personne qui joue ce rle peut galement jouer le rle de pouvoir dapprobation et est responsable de toutes les dcisions concernant la conformit dun changement au processus de gestion du changement.

Exigences:

• Baccalaurat en technologie de linformation en gnie ou dans un domaine connexe.
• Au moins trois ans dexprience dans la gestion des services informatiques ou un rle similaire.
• Solide connaissance du logiciel de gestion des services informatiques ServiceNow
• Exprience de travail avec des systmes et des logiciels informatiques.
• Solide application des connaissances et prise en charge du systme
• Excellentes comptences en gestion et capacit collaborer avec les membres de lquipe.
• Capacit danalyser un volume lev de donnes techniques et de travailler dans un environnement au rythme rapide.
• Solides comptences en rsolution de problmes en analyse et en gestion du temps.
• Doit tre couramment bilingue franais et anglais
• Doit avoir un permis de travail canadien valide pour une dure indtermine

DXC Technology (NYSE: DXC) aide les entreprises mondiales grer leurs systmes et oprations critiques tout en modernisant leurs infrastructures informatiques en optimisant les architectures de donnes et en garantissant la scurit et lvolutivit dans les nuages publics privs et hybrides. Les plus grandes entreprises du monde et les organisations du secteur public font confiance DXC pour dployer des services travers lEnterprise Technology Stack afin datteindre de nouveaux niveaux de performance de comptitivit et dexprience client. Apprenezen davantage sur la manire dont nous assurons lexcellence pour nos clients et nos collgues sur .

DXC Technology (NYSE: DXC) helps global companies run their mission critical systems and operations while modernizing IT optimizing data architectures and ensuring security and scalability across public private and hybrid clouds. The worlds largest companies and public sector organizations trust DXC to deploy services across the Enterprise Technology Stack to drive new levels of performance competitiveness and customer experience. Learn more about how we deliver excellence for our customers and colleagues at .

Incident/change manager:

The position will be a leveraged incident manager/change manager role.

Manages coordinates and monitors day to day activities necessary to move forward within the Incident and Client:

• Assigns resources to ensure workload balancing to meet service level commitments.
• Monitors and examines work queues for Incidents in jeopardy of missing service agreements. Change Manager is accountable for managing changes through the lifecycle in compliance with the process.

• The individual performing this role may also be performing the role of Approval Authority and is responsible for all decisions regarding the compliance of a change to the change management process.

Requirements:

• Bachelors degree in information technology engineering or a related field.
• At least three years experience working in IT service management or a similar role.
• Strong knowledge of IT service management software ServiceNow
• Experience working with IT systems and software.
• Solid knowledge application and System support
• Excellent managerial skills and ability to collaborate with team members.
• Ability to analyze a high volume of technical data and work in a fastpaced environment.
• Strong problem solving analytical and time management skills.
• Must be fluently bilingual French and English
• Must have a Valid Canadian indefinite Work Permit

DXC is an equal opportunity employer. We welcome the many dimensions of diversity. Accommodation of special needs for qualified candidates may be considered within the framework of the DXC Accommodation Policy.

In addition DXC Technology is committed to working with and providing reasonable accommodation to qualified individuals with physical and mental disabilities. If you need assistance in filling out the employment application or require a reasonable accommodation while seeking employment please email AODA Canada Requests.

Note: This option is reserved for applicants needing a reasonable accommodation related to a disability.

Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services such as false websites or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process nor ask a job seeker to purchase IT or other equipment on our information on employment scams is availablehere.