Pharmacy Supervisor for Specialty Program - Express Scripts Canada
Pharmacy Supervisor for Specialty Program - Express Scripts Canada
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1 Vacancy
Job Description
Pharmacy Supervisor for Specialty Specialty Programs is responsible for a team of energetic talented and motivated people who oversee the Specialty Pharmacy unit of ESC Pharmacy Ontario. At its very core you will lead your team in ensuring that every patient of the Specialty Pharmacy receives the care they need to help them navigate their health care journey as it relates to their specialty medication therapy.
As the successful candidate you will be accountable for overseeing and managing the daytoday operations of the pharmacys team focused on dispensing specialty medications including: (i) planning and directing workflow for your team (ii) hiring training and performance managing your team (iii) auditing prescription billing and transaction activity (iv) overseeing the pharmacys inventory needs for specialty medications (v) sharing in the accountability for inventory management as it relates to specialty medications (vi) and providing secondlevel support to reviews and resolves complex customer service and claims issues. You will also ensure that your team adheres to applicable Federal Provincial and corporate pharmacy and employment requirements as well as work closely with the Pharmacy Leadership Team to enhance and develop policies procedures goals and expectations for your team as it relates to the Pharmacys specialty programs.
ESSENTIAL FUNCTIONS
Oversee and have accountability for a team of pharmacy employees primarily focused on the dispensing of specialty medications supporting patients through navigating various reimbursement options (including provincial funding and funding available through with Patient Support Programs (PSPs) and Patient Assistance Programs (PAPs).
Schedule and monitor staff and daytoday workflow. Develop employees skills evaluate performance and provide feedback. Oversees resolution of employee relations. Conducts hiring training and evaluation of staff.
Develop track and monitor employees compliance to Federal Provincial and corporate quality service and production standards.
Monitor prescription turnaround time so that internal standards and client performance guarantees are met. Assist Pharmacy Manager in monitoring costs to ensure compliance with cost to fill goals. Address staff concerns and day to day operational system customer service quality and professional issues. Work in production as needed.
Conduct daily related billing and reimbursement audits as well as report on the audit findings routinely to pharmacy management. Monitoring resolving and coaching billing and reimbursement related matters will be a daily priority with this role be ultimately accountable to the results.
Supporting in an accounts receivable capacity.
Implement programs and process improvements to enhance the level of internal and external customer service provided. Work with Pharmacy Manager to analyze operations and overall efficiencies of the pharmacy.
Serve as a point of escalation for issues requiring a higher degree of expertise or discretion to resolve. Represents pharmacy operations in crossfunctional meetings and projects.
Oversee the demandside of the pharmacys inventory needs as they relate to specialty medications
Share in the accountability ensuring the pharmacys specialty medication inventory is accurate with a share responsibility to investigate document coach and report on potential discrepancies.
Other special projects and tasks as assigned.
QUALIFICATIONS:
Bachelors degree or equivalent experience
Multiyear experience in a pharmacy setting is required
Demonstrated excellence in pharmacy inventory management prescription billing adjudication and reimbursement is required
Previous supervisory experience preferred
Excellent working knowledge of specialty medications preferred
Advanced understanding of Kroll and working knowledge of Microsoft Office (with an emphasis on Excel)
General familiarity of current pharmacy regulations
Demonstrated leadership skills including ability to effectively develop and assist team members
Experience training and coaching less experienced staff patience to explain details and processes repeatedly Excellent oral and written communication skills
Ability to adapt in a dynamic work environment and make independent decisions
Advanced problem solving skills and the ability to work collaboratively with other departments to resolve complex issues with innovative solutions
Internal Applications Deadline: May 2 2025
Express Scripts Canada is a Cigna company
Express Scripts Canada is a subsidiary of Express Scripts a Cigna company. Cigna Corporation (NYSE: CI) is a global health service company dedicated to improving the health wellbeing and peace of mind of those we serve. Cigna offers an integrated suite of health services through Cigna Express Scripts and our affiliates including medical dental behavioural health pharmacy vision supplemental benefits and other related products.
About Express Scripts Canada
Express Scripts Canada is a leading health benefits manager and has been recognized as one of the most innovative. Our clients include Canadas leading insurers third party administrators and governments. We work with these clients to develop industryleading solutions to deliver superior healthcare in a costcontrolled environment. We provide Active Pharmacy services to more than 7 million Canadian patients and adjudicate more than 100 million pharmacy dental and extended health claims annually. Through our proprietary consumer intelligence clinical expertise and patientsfirst approach we promote better health decisions for plan members while managing and reducing drug benefit costs for plan sponsors.
It will be a condition of employment that the successful candidate obtains an Enhanced Reliability Clearance from the Federal Government. The candidate will be required to provide supporting documentation to receive clearance if required.
We offer a competitive salary and benefits package along with a positive work environment built on solid corporate values integrity mutual respect collaboration passion service and alignment.
We are an equal opportunity employer that promotes a diverse inclusive and accessible workplace. By embracing diversity we build a more effective organization that empowers our employees to be the best that they can be.
We are committed to creating a working environment that is barrierfree and we are prepared to provide accommodation for people with disabilities.
If you require accommodation in completing the online application process please email: Do not email for an update on your application or to provide your resume as you will not receive a response.
Required Experience:
Manager
Employment Type
Full-Time
