CRM Analyst
CRM Analyst
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1 Vacancy
Job Description
CRM analysis is key to enhancing customer relationship management by analyzing data identifying trends and providing actionable insights. This role drives organizational growth improves customer satisfaction and maximizes operational efficiency. The CRM Analyst contributes significantly to our dynamic and growing company by optimizing CRM systems processes and workflows.
Key Responsibilities:
1. Maintain data accuracy completeness and consistency within the CRM system.
2. Identify and resolve data quality issues including duplicates missing data and errors.
3. Assist with data migrations imports and exports.
4. Analyze customer data to identify trends patterns and opportunities for improvement.
5. Develop and maintain reports dashboards and visualizations to track key CRM metrics and KPIs.
6. Provide datadriven insights to support strategic decisionmaking.
7. Work with system administrators and developers to test fixes enhancements and new functionality.
8. Identify and implement process improvements to streamline CRM workflows.
9. Provide training and support to other team members on CRM tools and processes.
10. with crossfunctional teams (sales marketing customer service) to identify opportunities for improvement.
11. Communicate findings and recommendations to stakeholders clearly and concisely.
12. Participate in meetings and presentations to share insights and support decisionmaking.
13. Stay uptodate with industry trends best practices and new CRM technologies.
14. Assist with other CRMrelated tasks as needed.
Qualifications:
1. Bachelors degree in a related field (e.g. Marketing Business IT).
2. 2 years of experience working with CRM systems (e.g. Salesforce Dynamics 365.
3. Strong analytical and problemsolving skills.
4. Excellent communication and interpersonal skills.
5. Proficiency in Microsoft Office Suite (Excel PowerPoint Word).
6. Experience with data analysis tools and techniques (e.g. SQL Tableau Power BI) is a plus.
7. Familiarity with data warehousing and data integration processes is a plus.
8. Experience with marketing automation platforms (e.g. Marketo Pardot) is a plus.
Desired Skills:
1. Strong understanding of CRM principles and best practices.
2. Ability to develop and maintain reports and dashboards.
3. Experience with data analysis and visualization tools.
4. Ability to communicate complex data insights clearly and concisely.
5. Strong problemsolving and analytical skills.
6. Ability to work independently and as part of a team.
7. Selfmotivated and able to stay uptodate with industry trends.
PLEASE NOTE THAT THIS ROLE IS ONLY OPEN TO CANDIDATES RESIDENT AND AUTHORIZED TO WORK IN THE UNITED STATES.
Employment Type
Full Time
