Spanish Financial BPO Team Leader
Spanish Financial BPO Team Leader
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Salary Not Disclosed
1 Vacancy
Job Description
TASQ is hiring a team leader for their Spanish account.
The prescreening interview will be conducted over the phone so please ensure your line is available.
Position: Spanish Team Leader (BGC)
Benefits:
- HMO coverage for the employee and 2 dependents from day one.
- Quarterly performance bonuses.
- Excellent career development opportunities.
- 24 leave days per year.
Key Qualifications:
- Available for shifting schedules.
- Must be able to work onsite in BGC Taguig.
- Available to start immediately.
Requirements:
- Minimum 4 years of customer service experience in BPO/BPM.
- Bachelors degree in any field.
- At least B2 level Spanish proficiency (CEFR or Berlitz).
- Previous team lead experience for Spanishspeaking voice agents.
- Over 2 years in leadership roles.
Job Responsibilities:
- Effectively manage teams including resource planning career development performance and attrition.
- Coach and support team members to address knowledge skill and motivation gaps.
- Handle user/customer escalations develop action plans and ensure resolution.
- Implement and oversee internal and external governance.
- Keep the team updated on process changes and targets.
- Identify process improvement opportunities and mentor team members on improvement initiatives.
Employment Type
Full Time
