We are looking for an experienced technical program leader to lead our sales abuse prevention team engineering and science roadmap focused on detecting and preventing abuse via reviews external channels (e.g. social media 3P websites) internal search and competitor abuse. The teams mission is to protect and preserve the integrity of Amazons stores by ensuring a level playing field for all selling partners. We do so by eliminating fraudulent and deceptive practices that undermine the trust and confidence of customers and selling partners. We aim to detect and deter bad actors who seek to manipulate Amazons community content e.g. reviews feedback Q&A etc. and product placement e.g. Search P13N Ads etc. to gain an unfair competitive advantage. We detect instances of fraud and abuse across Amazons online WW stores by building new machine learning models and scalable services. We empower other Amazon teams that similar needs to benefit from our expertise and services.
We are looking for a Principal Technical Program Manager that can apply critical thinking and innovate in fastpaced environment where their decisions directly influence Amazons customers shopping experience. Some of the projects this leader will work on include designing new frameworks that allow Amazon remove the reliance on human decisioning in favor of machine learning building new software architectures that allow us to quickly react to changes in fraud and abuse trends and launching new services to prevent abusive or fraudulent behavior before it reaches Amazons customers.
We are a diverse team that is passionate about operational excellence and highquality deliverables. We value transparency empowerment experimentation and appreciation. Our solutions influence the products and plans of multiple internal teams and we design and build systems that directly influence the shopping experience of millions of customers.
Key job responsibilities
Lead the effective and efficient design and delivery of complex operations automation for new Fraud and Abuse prevention mechanism working across all engineering disciplines.
Interact with key stakeholders to define and deliver against project goals including both technical and operational deliverables.
Collaborate cross functionally to support extensible solution development and integration.
An ideal candidate has experience with complex system design including experience integrating hardware and software deliverables
Drive consensus on technical decisions and ensure the appropriate resources are employed to deliver high quality results
Lead the development and decomposition of comprehensive functional requirements & specifications partnering with Product Management Operations Science Engineering and business stakeholders.
Identify assess track and mitigate issues and risks at the program level
Create maintain and disseminate project information to stakeholders
Drive effective teamwork communication collaboration and commitment across multiple disparate groups with competing priorities
Develop and drive engineering project schedules
Deliver programs across all engineering disciplines including Science Software Regulatory Compliance Systems and Quality
Triage prioritize and execute against incoming requests from Product Management Business Teams and Roadmap
7 years of technical product or program management experience
10 years of working directly with engineering teams experience
5 years of software development experience
Experience managing programs across cross functional teams building processes and coordinating release schedules
8 years of handson work managing complex technology projects experience
Experience managing projects across cross functional teams building sustainable processes and coordinating release schedules
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.
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Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $159300/year in our lowest geographic market up to $275300/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on jobrelated knowledge skills and experience. Amazon is a total compensation company. Dependent on the position offered equity signon payments and other forms of compensation may be provided as part of a total compensation package in addition to a full range of medical financial and/or other benefits. For more information please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.