Business Excellence Senior Manager

Thank you for considering a career at Ensemble Health Partners!

Ensemble Health Partners is a leading provider of technologyenabled revenue cycle management solutions for health systems including hospitals and affiliated physician groups. They offer endtoend revenue cycle solutions as well as a comprehensive suite of point solutions to clients across the country.

Ensemble keeps communities healthy by keeping hospitals healthy. We recognize that healthcare requires a human touch and we believe that every touch should be meaningful. This is why our people are the most important part of who we are. By empowering them to challenge the status quo we know they will be the difference!

O.N.E Purpose:

• Customer Obsession:Consistently provide exceptional experiences for our clients patients and colleagues by understanding their needs and exceeding their expectations.

• Embracing New Ideas:Continuously innovate by embracing emerging technology and fostering a culture of creativity and experimentation.

• Striving for Excellence:Execute at a high level by demonstrating our Best in KLAS Ensemble Difference Principles and consistently delivering outstanding results.

The Opportunity:

CAREER OPPORTUNITY OFFERING:

• Bonus Incentives
• Paid Certifications
• Tuition Reimbursement
• Comprehensive Benefits
• Career Advancement
• This position pays between $75600 $144900 based on experience

By embodying our core purpose of customer obsession new ideas and driving innovation and delivering excellence you will help ensure that every touchpoint is meaningful and contributes to our mission of redefining the possible in healthcare.

The Strategic Transformation Office is critical to support Ensembles growth through flexible but structured best practices. As the Manager of Business Excellence you will play a pivotal role in driving organizational change fostering a culture of continuous improvement and ensuring successful implementation of strategic initiatives. You will be a member of a dedicated team working collaboratively across departments to enhance operational efficiency optimize processes and facilitate the seamless integration of new practices. The responsibilities include participating on a team of change and continuous improvement managers who successfully implement projects ontime within budget and with the highest quality. The Business Excellence Manager role will accept ownership for accomplishing new requests and explore opportunities to add value to job accomplishments.

Customer Obsession: Consistently provide exceptional experiences for our clients patients and colleagues by understanding their needs and exceeding their expectations.

Embracing New Ideas: Continuously innovate by embracing emerging technology and fostering a culture of creativity and experimentation.

Striving for Excellence: Execute at a high level by demonstrating our Best in KLAS Ensemble Difference Principles and consistently delivering outstanding results.

Responsibilities:

Change Leadership:

• Develop and execute comprehensive change management plans to support organizational initiatives.
• Provide leadership guidance and coaching to all levels of employees during periods of change.

Continuous Improvement:

• Leverage a structured continuous improvement framework and associated tools to enhance organizational performance.
• Identify and prioritize improvement opportunities through data analysis process mapping and stakeholder engagement.

Strategic Planning:

• Collaborate with leaders to align change and improvement initiatives with overall business strategies and objectives.
• Drive the execution of strategic plans related to change management and continuous improvement.
• Create and maintain comprehensive initiative documentation.

Team Management:

• Serve on a highperforming team of change management and continuous improvement professionals.
• Ensure team clarity on objectives scope and roles and communicates the work plan with regular and meaningful reports on status and performance.
• Foster a culture of collaboration innovation and accountability within the team.
• Perform other duties as requested to support the Team Clients and Business Units.
• Ability to travel as needed to support the projects estimated at up to 25% of the time.

Stakeholder Management:

• Build strong relationships with key stakeholders across the organization.
• Communicate effectively to ensure understanding buyin and support for initiatives.
• Excel at stakeholder management via good listening speaking writing and negotiating skills.

Metrics and Evaluation:

• Establish and monitor key performance indicators (KPIs) to measure the success of change initiatives and continuous improvement efforts.
• Conduct regular evaluations to assess the impact of implemented changes and identify areas for further improvement.
• Measure change performance using appropriate tools and techniques.
• Adhere to established best practices and tools for consistency across all projects.

Expected Knowledge Skills and Abilities:

• 10 years of previous experience
• Must demonstrate basic computer knowledge and demonstrate proficiency in Microsoft Excel
• Excellent verbal skills
• Problem solving skills the ability to look at accounts and determine a plan of action for collection
• Critical thinking skills the ability to comprehend tools provided for securing payment and apply them to differing accounts to result in payment
• Adaptability to changing procedures and growing environment
• Lean Six Sigma: 5 years
• Toyota Production System
• Organizational Change Management: 3 years
• Technology Projects / Implementations: 3 years
• Project Management: 3 years

Other Preferred Knowledge Skills and Abilities

• Masters Degree (MS HIM or MBA)
• PMP Certified
• ProSci Change Mgmt. Certified
• Working knowledge of revenue cycle
• Strong communications and ability to drive project teams through completion ontime
• Ability to influence involve others build trust and drive action
• Exhibits a presence that denotes credibility advocacy and adjusts smoothly to instill confidence in outcomes.

Minimum Education:

• bachelors degree; masters degree (MS HIM or MBA) preferred

Required Certifications:

• HFMA Certified Revenue Cycle Representative (CRCR) within 9 months of hire

Join an awardwinning company

Fivetime winner of Best in KLAS 202025

Black Book Researchs Top Revenue Cycle Management Outsourcing Solution

22 Healthcare Financial Management Association (HFMA) MAP Awards for High Performance in Revenue Cycle

Leader in Everest Groups RCM Operations PEAK Matrix Assessment 2024

Clarivate Healthcare Business Insights (HBI) Revenue Cycle Awards for strong performance

Energage Top Workplaces USA

Fortune Media Best Workplaces in Healthcare 2024

Monster Top Workplace for Remote Work 2024

Great Place to Work certified

• Innovation

• WorkLife Flexibility

• Leadership

• Purpose Values

Bottom line we believe in empowering people and giving them the tools and resources needed to thrive. A few of those include:

• Associate Benefits We offer a comprehensive benefits package designed to support the physical emotional and financial health of you and your family including healthcare time off retirement and wellbeing programs.
• Our Culture Ensemble is a place where associates can do their best work and be their best selves. We put people first last and always. Our culture is rooted in collaboration growth and innovation.
• Growth We invest in your professional development. Each associate will earn a professional certification relevant to their field and can obtain tuition reimbursement.
• Recognition We offer quarterly and annual incentive programs for all employees who go beyond and keep raising the bar for themselves and the company.

Ensemble Health Partners is an equal employment opportunity employer. It is our policy not to discriminate against any applicant or employee based on race color sex sexual orientation gender gender identity religion national origin age disability military or veteran status genetic information or any other basis protected by applicable federal state or local laws. Ensemble Health Partners also prohibits harassment of applicants or employees based on any of these protected categories.

Ensemble Health Partners provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law. If you require accommodation in the application process please contact .

This posting addresses state specific requirements to provide pay transparency. Compensation decisions consider many jobrelated factors including but not limited to geographic location; knowledge; skills; relevant experience; education; licensure; internal equity; time in position. A candidate entry rate of pay does not typically fall at the minimum or maximum of the roles range.

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