Senior Product Manager - AIOps
Senior Product Manager - AIOps
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Job Description
Join a team of experts to drive the vision and implementation of the next generation of our Incident Response system. We are defining the future of problem identification and solving for SW workloads. This is a revolutionary way of solving one of the most challenging areas in the SW industry using recent and future AI and LLM technology.
Your Opportunity
As a Senior Product Manager in the AIOps Incident Response team you will be defining and driving the product strategy for New Relics signal acquisition configuration and tuning to ensure issues or trends are made apparent to our users at the right time.
The team is customerled with a highly collaborative and open culture that values innovation honesty and mutual respect for everyone. You will thrive if you are comfortable using experiments and quick iteration to address ambiguity value growth and adaptation use data and customer feedback to shape narratives and are motivated to create stellar products that change the industry.
In this role you will
- Define and drive the product strategy to streamline the detection analysis and resolution of operational issues using AIOps principles.
- Provide thought leadership on building delightful customercentric systems using AI and LLM technology.
- Collaborate with our customers externally and internally to provide a streamlined experience researching market trends and technologies to ensure we are paving the way for our Incident Response platform to be a leader in the space.
- Work with teams to provide business context clear guidance and success criteria that will delight our customers.
- Develop a nearterm and longterm roadmap drive the alignment of key releases to deliver on the roadmap and adjust the roadmap based on key results customer demand and changes in execution resources.
- Develop and iterate on processes and practices that keep your team (engineers design) focused and performing efficiently.
- Define and collaborate with marketing sales and finance on the gotomarket plan.
- You are willing to jump in and be handson delivering with design and engineering partners while building the team.
Your Qualifications
Musthave:
- 35 years of SaaS and cloudbased software product management experience.
- 12 years of experience with AI and LLM technology.
- Experience driving product vision gotomarket strategy and design discussions
- Experience creating strategic product roadmaps and working with crossfunctional teams
Nicetohave
- An operational experience managing incidents as an operator or product manager for enterprise companies.
- You are a selfstarter with experience leading teams through influence rather than authority.
- Highly effective written and verbal communication and the ability to explain complex technical design in 20 seconds or 20 minutes depending on the audience and goals
- Ability to combine datadriven approaches with strong user empathy to figure out what / when / why to ship were building a platform for products that ingest billions of data points per minute!
- Confidence in navigating ambiguous and vague problem definitions and the ability to refine them into an actionable plan
- Ability to operate successfully in a lean agile and fastpaced organization
- Demonstrated strong ownership and execution skills.
- Can demonstrate and articulate past product decisions product architecture and conflict management examples.
Fostering a diverse welcoming and inclusive environment is important to us. We work hard to make everyone feel comfortable bringing their best most authentic selves to work every day. We celebrate our talented Relics different backgrounds and abilities and recognize the different paths they took to reach us including nontraditional ones. Their experiences and perspectives inspire us to make our products and company the best they can be. Were looking for people who feel connected to our mission and values not just candidates who check off all the boxes.
If you require a reasonable accommodation to complete any part of the application or recruiting process please reach out to .
We believe in empowering all Relics to achieve professional and business success through a flexible workforce model. This model allows us to work in a variety of workplaces that best support our success including fully officebased fully remote or hybrid.
Our hiring process
In compliance with applicable law all persons hired will be required to verify identity and eligibility to work and to complete employment eligibility verification. Note: Our stewardship of the data of thousands of customers means that a criminal background check is required to join New Relic.
We will consider qualified applicants with arrest and conviction records based on individual circumstances and in accordance with applicable law including but not limited to theSan Francisco Fair Chance Ordinance.
Headhunters and recruitment agencies may not submit resumes/CVs through this website or directly to managers. New Relic does not accept unsolicited headhunter and agency resumes and will not pay fees to any thirdparty agency or company that does not have a signed agreement with New Relic.
Candidates are evaluated based on qualifications regardless of race religion ethnicity national origin sex sexual orientation gender expression or identity age disability neurodiversity veteran or marital status political viewpoint or other legally protected characteristics.
Review our Applicant Privacy Notice at Experience:
Senior IC
Employment Type
Full Time
Key Skills
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