Department Trainer
Department Trainer
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1 Vacancy
Job Description
Join us at Sesame Place and help bring joy excitement and lasting memories to people from around the world. Were seeking enthusiastic dedicated and hardworking individuals to become our Ambassadors. Come and play an important part on our incredible team today!
What you get to do:
Do you flourish in a room where you are the center of attention Do you thrive on helping others cultivate their knowledge while creating motivation to get the job done Here is your chance to inform excite and position our team of ambassadors for success! We are looking for trainers who will prepare and deliver training to Sesame Place ambassadors and assist with continual training initiatives. If you are passionate about priming our team of versatile ambassadors for success this job is for you!You will:
Work with the HR Training team to prepare and deliver department Policy Training and OJT programs.
Facilitate training using approved SOPs lesson plans and other training resources to ensure Ambassadors are comfortable working in their assigned area and assigned equipment
Certify test audit and properly document all Ambassador training according to the SOP of the assigned area or equipment
Coordinate and execute department audits and provide retraining when necessary
Work closely with internal stakeholders to identify and report training deficiencies
Maintain ambassador training files via company learning management system
Other duties as assigned
What it takes to succeed:
A passion for training and customer service
Excellent multitasking and time management skills
Outstanding communication abilities
Active listener with the ability to anticipate guests and ambassador needs
Flexibility to perform varied duties
Ability to maintain a professional image and manage confidential information appropriately
What else is important:
Must be at least 18 years of age of older
High school diploma or GED equivalent preferred
Previous public speaking/presentation experience
Must be able to complete all required TraintheTrainer programs and certifications for delivery of trainings
Proficient in Microsoft Office Suite with high aptitude for computer software systems
Perform the following physical activities: kneeling squatting bend floorto waist/waisttooverhead reach overhead simple grasp and fine hand manipulation tasks (use of tools/keyboard/writing)
Perform cleaning duties; including use of cleaning chemicals
Must be willing to comply with all SEA grooming guidelines and employment standards
Must be able to work indoors and outdoors in varying weather to include extreme heat
Must provide flexible consistent availability (including nights weekends and holidays) and adhere to our Holiday and Availability agreement.
Consistently practice safe work habits including the use of Personal Protection Equipment (PPE) and reporting unsafe situations
Ability to successfully complete all legal company and department training requirements within established timelines
The perks of the position: Ambassadors will enjoy a fun fastpaced environment and great teammates as well as:
- FREE park admission
- Discounts on park admission tickets and passes for family and friends
- Park discounts on food merchandise etc.
- Scholarship opportunities
- Exclusive employee events and giveaways
EEO Employer:
SEAWORLD PARKS & ENTERTAINMENT IS AN EQUAL OPPORTUNITY EMPLOYER. ALL APPLICANTS WILL BE CONSIDERED WITHOUT REGARD TO AGE RACE COLOR RELIGION GENDER NATIONAL ORIGIN SEXUAL ORIENTATION GENDER IDENTITY OR EXPRESSION DISABILITY OR COVERED VETERAN STATUS.
Employment Type
Part-Time
