Host - Foundation Room - HOB Las Vegas
Host - Foundation Room - HOB Las Vegas
Posted on :
06-05-2025
Employer Active
1 Vacancy
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Job Description
Job Summary:
The Role:
Meet greet and seat all guests with a positive friendly helpful attitude and is a general source of information to all guests entering the house
Responsibilities:
Guest Relations
- Greet all guests promptly and courteously in a professional manner
- Control the flow of guests coming into the restaurant and those who are waiting for a table
- Hospitality zone
- Obtain guests names number in the party physical descriptions (units that use the pager system) arrival times and any needs for children when applicable
- Anticipate and respond to guest needs (guest satisfaction)
- Direct guest to the appropriate location to wait when on a wait
- Estimate and quote accurate wait times for tables
- Lead guests to tables place menu on the table for guest wait for guests to be seated before leaving the table
- Marketing current and future shows menu items and retail by placing all marketing literature on dining tables
- Properly answer guest questions regarding the menu music hall and artists appearing at the House
- Foundation access list industry access and dinner reservation sheets for that evening and passes if needed.
- Pick up guest lists for any special events.
- Handle concert tickets and signature sheet.
- Obtain the Production sheet for the current night
- Obtain current member and spouse lists.
- Check the foundation membership card and photo ID
- Adherent to the HOB dress code policy of the foundation lounge
- Hand out wristband and /or opera box passes
- Thank each guest for visiting the House and invite him or her to return in a friendly and sincere manner
- Knowledge of House of Bluesrelated art music and history
- Adhere to the HOB Hospitality Zone
Communicate with other support departments
- Communicate to door host kitchen and Foundation Room Managers to ensure proper flow
- Communicate to the kitchen when large parties and special event parties have been seated.
Atmosphere (Maintenance/Cleaning)
- Keep the host area clean and organized throughout the shift (shift mechanics).
- Keep the floor in the host area free of spills food trash or other obstacles
- Polish and clean all entry door windows throughout the shift
- Maintain proper par levels for kid menus crayons fliers matches toothpicks and calendars at the host stand
- Maintain line of sight/atmosphere control by circulating through the work area throughout the shift
- Maintain House of Blues safety and sanitation standards
Assist Other Departments as Needed
- Assist other employees and departments as needed (teamwork)
- Adherence to standard operating procedures
- Attend preshift meetings conducted by the Manager on duty prior to the start of each shift
IN ADDITION TO THE PERFORMANCE OF ESSENTIAL JOB FUNCTIONS THE HOST/ESS WILL BE EVALUATED ON THE FOLLOWING:
- Appearance
- Punctuality/Attendance
- Attitude/Teamwork
- Opening and Closing duties
- Job Skills/Knowledge/Productivity
- Adherence to Policy
- Sanitation and Safety
- Guest Satisfaction
- Communications
Qualifications:
Required:
- Nevada Gaming Registration/ Responsible Alcohol Awareness Training Certification (TAM)
- High School Diploma Music Mall and Retail operations
- Working knowledge of restaurant operations seating procedures guest relations problemsolving
- Entry Knowledge of
- Skill in diplomacy handling multiple tasks verbal skills organizational skills and interpersonal skills
- Ability to seat guests in a highvolume restaurant at a pace that maximizes efficiency of service and performance of overall operations
- Flexible Hours
Preferred:
- Point of Sales knowledge preferably MICROS
- Previous experience handling VIP customers
- Previous Customer Service/Host experience
- Skills in interpersonal communication and teamwork
Physical Demands/Working Environment:
- The working environment is fastpaced
- Position requires extended periods of prolonged standing and working on your feet
- Must be able to lift or move up to 25 lbs using proper lifting techniques
Employment Type
Part-Time
Key Skills
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