Client Service Operations Executive
Client Service Operations Executive
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Job Description
This role is home based with travel to our Watford office and Clients offices as needed.
Objectives:
- To provide operational and administrative support for strategic and tactical projects
- To maintain effective communication and collaboration between the teams Managers Execs and Clients.
- To control field visit data including implementation and updates of reporting systems with daily weekly monthly & quarterly quality analysis of results from the field.
- To identify opportunities for process improvements and drive operational excellence.
The Role:
- Assist Client Service Managers with the daytoday management and administration of projects ensuring smooth operational delivery and providing feedback on project execution.
- Provide full administration services including reporting data management and feedback.
- Manage all aspects of field visit data ensuring timely updates to stakeholders.
- Collect and collate data for client meetings providing key insights recommendations and analysis for Client Service Managers.
- Prepare and present clientfacing reports in Excel PowerPoint Keynote (and Power BI) analysing trends and KPIs.
- Audit and check accuracy of field data collected through various reporting systems
- Identify and resolve data entry anomalies and areas of improvement in field data collaborating with the Reporting Analyst and Client Service Managers.
Benefits:
- Life assurance
- 25days annual leave 8 bank holidays
- Buy and sell holiday
- Now pension or Stakeholders pension
- Workplace Bike Scheme
- Electric Car Scheme
- Retail discounts through Wider Wallet
- Employee Assistance Programme
- Monthly wellbeing allowance through Heka (Variety of wellbeing products and services available including gym membership)
- Private Medical and Dental insurance
Requirements:
Essential:
- Advanced Excel skills: must be confident using pivot tables VLOOKUP advanced formulas & data analysis. The ability to take raw data and build a visual report which yields insight.
- Strong organisational skills: ability to plan prioritise and multitask effectively.
- Excellent attention to detail: ensuring accuracy in data management and reporting.
- Data management experience: proven experience maintaining and updating large datasets.
- Ability to analyse and interpret data: providing insights and identifying trends.
- Highly effective written and verbal communication: clear professional client and team communication.
Desirable:
- Ability to build reporting using Power BI
- Experience with field operations or merchandising activities knowledge of retail environments and field team dynamics.
- Experience working with data management/reporting platforms
- Presentation skills: creating reports/insights for clients in PowerPoint or Keynote.
- Experience working across different countries/cultures
- Basic project management knowledge: understanding project timelines milestones and deliverables.
- Knowledge of POS (Point of Sale) management
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The Company
Service Innovation Group provides a wide range of services and activities and they are all designed to highlight your product in a busy highly competitive marketplace.
We embrace all of the associated challenges and provide creative effective solutions to ensure that retail execution never lets your brand down.
We work in constantly shifting environments to provide our clients with services that are innovative by drawing on years of experience in managing and motivating Field teams.
Why Work for SIG
For more than 40 years Service Innovation Group has been delivering toptier field marketing solutions for some of the worlds leading brands. With a team of over 500 employees in the UK and more than 40000 across Europe we proudly stand as Europes premier outsourced people management and consultancy agency.
Utilising cuttingedge inhouse technology our global experts craft customised field solutions tailored to our clients needs.
As a BCorp Certified company we are committed to meeting the highest standards of social and environmental performance. We are also recognised as a Great Place to Work and rank among the top 100 best workplaces for women in the UK.
Your journey with us begins with strong relationships fostered by our dedicated teamreflected in our impressive employee partnerships which average over seven years. This is a point of pride for us.
At SIG we prioritise not only our customers but also each other. We recognise the importance of supporting our teams health and wellbeing knowing that our people are the foundation of our business. Putting our employees first is at the heart of everything we do.
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Employment Type
Full-Time
