Process Improvement Coach (FTC 6 months)

Job Description:

Introduction

Dentsu is an integrated growth and transformation partner to the worlds leading organizations. Founded in 1901 in Tokyo Japan and now present in over 145 countries and regions it has a proven track record of nurturing and developing innovations combining the talents of its global network of leadership brands to develop impactful and integrated growth solutions for clients. Dentsu delivers endtoend experience transformation (EX) by integrating its services across Media CXM and Creative while its business transformation (BX) mindset pushes the boundaries of transformation and sustainable growth for brands people and society.

As part of our Dentsus ongoing mission to modernise and business practises and technology to retain competitive advantage we are undertaking a project to systematically audit and reengineer our ways of working and process leveraging Ai automation and process optimisation to improve productivity.

Purpose of the Role

This role is work within an existing crossfunctional project team tasked with reengineering the organisations operating model. The process improvement consultant will be responsible for facilitating workshops with departments within the organisation to identify existing workflow inefficiency and root cause analysis. Then using this insight and asis status lead workflow and process reengineering efforts towards the implementation of an optimal tobe state and control.

This is a highimpact role ideal for someone who combines operational rigour with realworld experience of process changeespecially within fastpaced serviceoriented environments such as advertising media or marketing services.

Key Responsibilities

• Translate existing process analysis into actionable improvement plans

• Collaborate with media operations and planning teams to validate currentstate workflows and identify quick wins and longterm improvements

• Facilitate workshops with key SMEs to analyse process and root cause analysis

• Design pilot tests that refine and improve process designs.

• Set up frameworks for continuous improvement in the processes once major changes are implemented

• Establish KPIs and success metrics framework to track performance of new workflows and monitor the ongoing efficiencyof the changes made.

• Help build internal capability through documentation training and coaching sessions

Qualifications and Skills

• 510 years experience in continual process improvement operational efficiency or business transformation roles

• Proven track record delivering measurable efficiency gains in media advertising or other servicebased businesses

• Strong grasp of process analysis and optimisation frameworks lean Six Sigma experience preferred.

• Confident facilitator with excellent communication skills able to work crossfunctionally and manage multiple stakeholders

• Agile practical and outcomefocusedcomfortable balancing ideal solutions with realworld constraints

• Experience in testing and implementing process changes in live business environments

What We Offer

• 6 month fixed term contract with possible extension

• Hybrid working (12 days in London office)

• Chance to influence lasting operational change within a leading digital media agency

• Opportunity to work with multidisciplinary teams across media planning operations and data

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