CRM Specialist
CRM Specialist
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Description
University Overview:MidAmerica Nazarene University (MNU) is a private liberal arts university with a variety of undergraduate graduate and adult education programs accredited by the Higher Learning Commission of the North Central Association of Colleges and Schools. Located in the Kansas City metropolitan area MNU seeks to educate students to serve with purpose within the educational context of the liberal arts and a Wesleyanholiness theological perspective. MNU has an enrollment of approximately 1500 students with half considered traditional residential students. For more information about MNU see our website: .
Job Summary:This position works with the AVP to uphold and strengthen the efficiency of the admissions data flow from the origin of a student record through enrollment. This position will work primarily in the Slate Admissions CRM system. Additionally discern work priorities meet deadlines with little supervision provide outstanding customer service and be able to build relationships with internal and external customers.
Responsibilities:
- Maintain awareness of system upgrades and enhancements and act as designated Slate captain for Admissions
- Active participant in the Slate community of users to identify best practices trends and new opportunities for workflow and system enhancements to streamline processes and increase effectiveness of the tool
- Ensure that new users and new programs are added to the system as appropriate and provide baseline training to new users and ongoing training to all users
- Develop and maintain methods to streamline data imports from internal and external constituents and develop strategies for data collection improvements
- Build test and maintain Slate events automated Slate communications and decision letters
- Manage student record updates in Banner as needed and maintain the data bridge (Axiom) between Slate Admissions and Banner
- May perform other duties as needed
Qualifications
Knowledge/Skills/Abilities:
- Team player with a collaborative style and excellent communication skills (written and verbal) that enables positive interaction with prospective students their parents and a wide range of campus constituents.
- Detail oriented and goal motivated with the ability to successfully accomplish projects with little supervision.
- Ability and willingness to use a variety of methods and technologies for communications.
- Provide outstanding customer service be an enthusiastic professional and be able to build relationships with internal and external customers demonstrating excellent interpersonal skills.
- Committed to the mission and vision of MidAmerica Nazarene University.
Education/Experience:
- Bachelors degree required
- Knowledge of higher education and the admissions process is desirable
- At least 1 years of CRM experience (ideally with Slate) is desirable
Application: Review of applications will begin immediately and continue until the position is filled. To apply for this position attach the following documentation with your online application:
- Resume
- Letter of application (Cover Letter)
- Statement of faith including personal faith history (see below)
Questions about the application process may be addressed to Abigail Harris HR Generalist at.
Statement of Faith: MidAmerica Nazarene University is an intentionally Christian Community and desires that all employees in positions of leadership reflect a foundationalChristian position in word attitude and action. While there is no predetermined length or format for the Personal Statement of Faith the norm is a one or two page narrative document describing the applicants central Christian beliefs significant formative influences in the applicants Christian experience (e.g. religious experiences of conversion or the affirmation of ones faith ones family and/or home life spiritual aspirations) and ways in which the applicants faith is being demonstrated in daily patterns and practices.
MidAmerica Nazarene University is very much interested in reviewing applications from qualified members of traditionally underrepresented groups in America including women and racial and ethnic minorities.MidAmerica Nazarene University policy prohibits discrimination on the basis of race gender age color creed national or ethnic origin marital status or disability in the recruitment and admission of students and in the operation of all university programs activities and services. Any concerns regarding discrimination on the basis of gender or disability should be addressed to the Human Resources Director.
*Christian faith and employment at MidAmerica Nazarene University:MidAmerica Nazarene University is an expression of the Church of the Nazarene. It reserves the right to prefer employees on the basis of religion (Title VII Section 702703 U.S. Civil Rights Act of 1964). Preferred candidates demonstrate a strong commitment to the Christian faith active participation in a local church and a philosophy of Christian higher education consistent with the Wesleyan tradition.
Read the universitys full NonDiscrimination/Equal Employment Opportunity Statement at Experience:
Unclear Seniority
Employment Type
Full-Time
Key Skills
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