Account Manager - Medical Review (PharmaReview)
Account Manager - Medical Review (PharmaReview)
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Job Description
Account Managers (AMs) manage the daytoday communication and delivery of tasks for customer accounts. Reporting into the Account Lead (AL) you will be a key contact for customers and the gobetween with your account colleagues. Account Managers play plays a crucial role in resource management. Supporting the Account Lead youll ensure that the team is adequately staffed and assign tasks accordingly to the capabilities of each team member. By allocating the right resources at the right time and right place as well as escalating concerns or bottlenecks internally in a timely manner youll ensure that the tasks are delivered to the highest standard within budget and on time. Youll support the Account Lead with Business reviews new business pitches and strategic and financial planning.
Role and responsibilities
Responsible for the daytoday management of the customer account Work in Progress (WIP).
Ensure tasks are appropriately added to WIP by Account Executives and that tasks are estimated and assigned to appropriate team members. Team capacity management; where additional support is required or is available that the Operations Director (OD) is notified and AL cced.
Daily Point of Contact for customer manage task/turn around queries and communications.
Initial point of contact for conflict resolution; understand need and when to escalate commercial issues to account lead escalate medical/quality issues to Medical Director/Signatory/Compliance expert assigned to account
Run account WIP review meeting
Deputising for AL in their absence
Where skill set permits provide technical review/QC/TPOE on account materials from a range of pharmaceutical companies/ agencies (medical accuracy and code compliance).
Liaise with Medical/Compliance to ensure team has uptodate knowledge regarding a variety of therapeutic areas and client products; attending relevant training.
Maintain uptodate knowledge of Codes of practice (ABPI IPHA EFPIA PhRMA) including any update and attending relevant training.
Provide career support to AEs and SAEs knowing when to escalate support needs to medical training or AL
Oversee training/coaching of Account Eexectuives and Sr Account Executives supported by AL/Training and Medical/Compliance.
Key requirements for role
Life science degree or equivalent
Experience of working in life sciences industry (pharmaceutical medical device or healthcare agency or equivalent)
Minimum two years experience of writing/managing/copy reviewing/proofreading medical / scientific materials
High levels of attention to detail
Excellent time management
Highly organised and enjoy working in fastpaced role managing multiple tasks
Excellent written and oral communication skills comfortable communicating with internal company and external customer stakeholders
Experience in problem solving and providing solutions
Leadership People management skills
Understanding of the ABPI EFPIA IPHA and PhRMA codes of conduct
Experience working in Veeva Vault PromoMats/MedComms Aprimo or similar review and approval system
Fluency in English language
Knowledge of the applicable Codes of practice including ABPI Code of Practice EFPIA Code PhRMA Code
Locations: UK Spain Portugal Poland Slovakia and South Africa. This role is not eligible for UK visa sponsorship.
Desirable
Pharmacist or Medical Qualification
Signatory/AQP expertise
Life science masters
IQVIA is a leading global provider of clinical research services commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at
Required Experience:
Manager
Employment Type
Full-Time
