Program Manager, Fulfilment by Amazon
Program Manager, Fulfilment by Amazon
Posted on :
06-05-2025
Employer Active
1 Vacancy
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Job Description
The Australian Fulfilment by Amazon (FBA) team is seeking a highly motivated datadriven Program Manager to drive Seller Returns and Inbound Seller Experience for our sellers. A successful Program Manager must have strong analytical abilities relationship building and communication skills an ability to work under tight deadlines a track record of delivering results and be an independent selfstarter. This role will be instrumental in improving operational efficiency reducing costs and enhancing seller satisfaction across the FBA network.
The role is located in Bengaluru India (together with other teammates that support the Australia marketplace) and reports into the head of FBA Supply Chain in Australia.
Key job responsibilities
Drive endtoend program management of FBA seller returns and inbound processes for the Australian market
Partner with crossfunctional teams including Supply Chain Operations Tech Product and Account Management to drive process improvements
Audit and hold other internal teams accountable through metrics meetings processes (e.g. SOPs or automation) and effectively communicate with key stakeholders.
Analyze large datasets to identify trends bottlenecks and opportunities for process improvement
Develop and track key metrics for returns processing and inbound receiving efficiency
Create and maintain dashboards for realtime monitoring of operational metrics
Provide regular reporting and insights to leadership team in Australia
Join meetings with AU stakeholders that could start as early as 5:30am IST
Knowledge of Excel (Pivot Tables VLookUps) at an advanced level and SQL
5 years of program or project management experience
5 years of working cross functionally with tech and nontech teams experience
5 years of defining and implementing process improvement initiatives using data and metrics experience
Experience defining program requirements and using data and metrics to determine improvements
Bachelors degree
5 years of driving end to end delivery and communicating results to senior leadership experience
5 years of driving process improvements experience
Experience in stakeholder management dealing with multiple stakeholders at varied levels of the organization
Experience building processes project management and schedules
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
The role is located in Bengaluru India (together with other teammates that support the Australia marketplace) and reports into the head of FBA Supply Chain in Australia.
Key job responsibilities
Drive endtoend program management of FBA seller returns and inbound processes for the Australian market
Partner with crossfunctional teams including Supply Chain Operations Tech Product and Account Management to drive process improvements
Audit and hold other internal teams accountable through metrics meetings processes (e.g. SOPs or automation) and effectively communicate with key stakeholders.
Analyze large datasets to identify trends bottlenecks and opportunities for process improvement
Develop and track key metrics for returns processing and inbound receiving efficiency
Create and maintain dashboards for realtime monitoring of operational metrics
Provide regular reporting and insights to leadership team in Australia
Join meetings with AU stakeholders that could start as early as 5:30am IST
Knowledge of Excel (Pivot Tables VLookUps) at an advanced level and SQL
5 years of program or project management experience
5 years of working cross functionally with tech and nontech teams experience
5 years of defining and implementing process improvement initiatives using data and metrics experience
Experience defining program requirements and using data and metrics to determine improvements
Bachelors degree
5 years of driving end to end delivery and communicating results to senior leadership experience
5 years of driving process improvements experience
Experience in stakeholder management dealing with multiple stakeholders at varied levels of the organization
Experience building processes project management and schedules
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Required Experience:
Manager
Employment Type
Full-Time
Key Skills
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