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Case Officer

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1 Vacancy
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Job Location drjobs

Sydney - Australia

Monthly Salary drjobs

Not Disclosed

drjobs

Salary Not Disclosed

Vacancy

1 Vacancy

Job Description

As a leading financial services and healthcare technology company based on revenue SS&C is headquartered in Windsor Connecticut and has 27000 employees in 35 countries. Some 20000 financial services and healthcare organizations from the worlds largest companies to small and midmarket firms rely on SS&C for expertise scale and technology.

Job Description

Get To Know Us:

SS&C Technologies is the worlds largest independent hedge fund and private equity administrator as well as the largest mutual fund transfer agency. SS&Cs unique business model combines endtoend expertise across financial services operations with proprietary software and solutions to service even the most demanding customers in the financial services and healthcare industries.

SS&C Global Investor Distribution Solutions (GIDS)provides information processing and computer software services and products. The Companys operating segments include financial markets customer management professional services and output solutions. SS&C GIDS serves the alternative investments asset and wealth management banking and lending insurance and real estate industries.

Why You Will Love It Here!

  • Flexibility: Hybrid Work Model

  • Your Future: Income Protection Insurance & Salary Continuance

  • Work/Life Balance: FlexibleTimeOff

  • Your Wellbeing: Private Health Insurance discount Primary & Secondary Paid Parental leave Death & TPD Insurance

  • Diversity & Inclusion: Committed to Welcoming Celebrating and Thriving on Diversity

  • Training: HandsOn TeamCustomised including SS&C University

  • Extra Perks: Discounts on fitness clubs travel and more!

What You Will Get To Do:

The Case Officer is responsible for the first point of member contact for insurance claim lodgment and assessing the eligibility to access super under the grounds of Death/Terminal Illness (DTI) Total Permanent Disability (TPD) Income Protection (IP) and Permanent Incapacity (PI). You will be accountable for accurate management of your own claim portfolio ensuring compliance with SLAs and adherence to business rules life code SIS Act and super code regulations. You will manage death claims distribution through case management to payment undertaking the claim staking process.

Youll be the members and potential beneficiaries main contact and be required to manage all insurance claims until the end of the claims process. Proactivity followup receipt of claim documents with members and beneficiaries aid as required in the completion of their forms/documents and provide regular updates on the process of their claim.

As a Case Officer you will engage with potentially vulnerable individuals demonstrating empathy and compassion in every interaction. You will uphold a high level of professionalism when working with both internal and external stakeholders. Building strong collaborative relationships with external partners team members and other operational colleagues will be essential to your success.

  • Deliver highquality customer service on inbound and outbound calls.

  • Effectively manage difficult conversions by actively listening empathising andidentifying the member or beneficiary needs.

  • Lodgement and triaging of claims.

  • Take ownership of Death/Terminal Illness (DTI) Total and Permanent Disability (TPD) Income Protection (IP) and Permanent Incapacity (PI) claims ensuring effective communication throughout the lifecycle of each claim.

  • Proactivity followup receipt of claim documents with members and beneficiaries and aiding in the completion of their forms.

  • Action and complete claim work within agreed SLAs and escalate any potential SLA risks.

  • Provide information regarding account details without providing financial advice.

  • Participate in training and upskilling to build knowledge and skills within yourself and your team.

  • Be an active team player andcontribute positively and collaboratively to the success of shared team goals.

  • Deliver the funds service expectations that achieve an endtoend life cycle for every claim.

  • Make recommendations to the Trustee on all product claims.

  • Manage family law enquiries andprocess family law splits and financial hardship applications.

  • Report and manage dissatisfaction feedback and service complaints.

  • Attend to all forms correspondence filing and record maintenance associated with claims management family law splits and financial hardship.

  • Attend to customer enquiries as they occur by accurately identifying the nature of the enquiry and responding in a timely and professional manner.

  • Ensure our integrity is maintained and risk exposure minimised by adhering to policies and procedures.

  • Operating hourswill be8amto5pm with rotatingshifts.

What You Will Bring:

  • Previous experience as a Claim Officer.

  • Superannuation or industry experience in a similar role

  • Excellent communication skills both written and verbal.

  • Processoriented with great attention to detail.

  • Proven ability to work on tasks independently whilst contributing to team goals.

  • Confidence inengaging with members and external stakeholders maintaining a pleasant phone manner and a great attitude.

  • Proven experience working to service standard deadlines.

  • Advanced skills in Word Outlook and Excel.

  • RG 146 complaint or commitment to undertake study (mandatory)

We encourage applications from people of all backgrounds to enable us to bring diverse perspectives to our thinking and conversation. Its important to us that we strive to have a workforce that is diverse in the widest sense.

Thank you for your interest in SS&C! If applicable to further explore this opportunity please apply directly with us through our Careers page on our corporate website @ explicitly requested or approached by SS&C Technologies Inc. or any of its affiliated companies the company will not accept unsolicited resumes from headhunters recruitment agencies or feebased recruitment services.

SS&C Technologies is an Equal Employment Opportunity employer and does not discriminate against any applicant for employment or employee on the basis of race color religious creed gender age marital status sexual orientation national origin disability veteran status or any other classification protected by applicable discrimination laws.


Required Experience:

Unclear Seniority

Employment Type

Full-Time

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