Case Manager Assistant
Case Manager Assistant
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
POSITION SUMMARY
Supports the operation of the Case Management Department by performing a variety of administrative and coordinative duties to ensure compliant and timely documentation and tracking of patient information and in the general administration of the department.
Principal Duties:
PRIMARY RESPONSIBILITIES
1. Coordinates with the unit administrative and care staff to identify and log in the shared audit file discharged Medicare patients requiring specialized documentation to include: MOON letters and (Second) Important Message letters (IM).
2. Tracks records and maintains denial letters and other case information in the Midas information system.
3. Tracks certified days and decisions from the Payor(s).
4. Provides administrative liaison between the Case Managers and the Emergency Room.
5. Ensures staffing information is obtained verified and updated on the daily staffing boards.
6. Researches responds to and/or refers to appropriate staff including department leadership patient questions concerns and complaints.
7. Maintains the Conference Room Calendar for Quality Risk Appeals and Case Management meetings.
8. Prepares and provides Daily Census and Insurance Logs to the Hospital Case Managers. Distributes Insurance Logs to Payors in the absence of the Department Secretary.
9. Assists with the preparation and distribution of training and resource materials to employees and external vendors.
10. Monitors staff time in the time and attendance system.
11. Verifies vendor invoices for accuracy processes and submits for payment/check requests.
12. Transmits clinical documentation via Curaspan (edischarge) to Payors Nursing Facilities or other stakeholders.
13. Coordinates events and functions with other departments.
14. Performs related duties as assigned.
Customer Service:
1. Greets customers in courteous friendly respectful and professional manner at all times including maintaining eye contact when appropriate.
2. Follows communication protocols to both internal and external customers including introducing him/herself with job title and experience asking open ended questions such as How may I be of help to you using the customers name as soon as it is learned.
3. Responds promptly and appropriately to customer questions/concerns/complaints and attempts immediate resolution.
4. Keeps customers information confidential including public places such as elevators or the cafeteria.
5. Provides assistance and offers help immediately including finding someone else to meet the request if unable to do so him/herself. Introduce other staff to customers when a hand-off occurs and explain that the person will provide excellent service.
6. Demonstrates commitment to excellent service recovery when a customers expectations have not been met.
Commitment to Co-Workers:
1. Offers assistance to colleagues and other departments when needed.
2. Takes responsibility for solving problems regardless of origin; completes assignments and respects deadlines.
3. Resolves conflict directly with colleagues and seeks assistance from others if the issue cannot be resolved. Refrains from criticism in public.
4. Mindful and respectful of others time and schedules. Attends meetings on time and communicates any absences.
Communication Etiquette:
1. Is respectful courteous and professional in all forms of communication and follows facilitys service communication protocol in all interactions.
2. Refrains from use of personal cell phone in patient care areas and keeps usage to a minimum at all other times while on duty.
3. Does not text or use e-mail during meetings (except for exigent or emergency situations).
4. Limits use of business cell phone during meetings (remain on vibrate and/or calls go to voicemail).
5. Makes every effort to answer telephone calls within three rings introducing him/herself department and title (if appropriate). Asks permission before placing the caller on hold or using the speakerphone. If caller is transferred gives the caller the extension number of the person he or she is being transferred to. Offers further assistance to the caller upon completing the conversation.
6. Maintains an appropriate voicemail message and when away from the office has an out-of-office email message that is brief current and includes name and department and offers the caller options if possible.
7. Returns email and voicemail messages promptly but no later than within one business day (24 hours).
8. Always mindful of voice and language in public.
Self Management:
1. Reports to work appropriately groomed and in compliance with the Hospitals dress code. Wears identification badge at all times at chest level and facing outwards so identification is clearly visible.
2. Complete all assignments within deadlines or negotiates alternative actions and time frames in order to achieve desired outcomes.
3. Completes mandatory annual education and competency requirements.
4. Follows UMCAP safety infection control and employee health standards.
5. Demonstrates responsibility for personal growth development and professional knowledge and competency.
6. Adhere to all UMCAP and department policies and procedures including Code of Conduct and professional behavior standards. Does not exceed Hospital guidelines in reference to attendance punctuality and use of sick and unplanned absences. Provides notification of absences lateness and vacation requests according to department guidelines. Respects length of time for lunch and break times.
7. Reviews signs and adheres to UMCAP and/or departmental confidentiality statement.
Qualifications :
Education/Knowledge
Attained Level: High School Diploma or equivalent
Preferred: Associates Degree
Completed Course Work/Program: Preferred: Business Healthcare Administration
Applicable Experience
Experience (years): Required: 2 years Preferred: 3 years or more
Experience (describe required & preferred): Two years of administrative experience. Prefer three or more years of experience in a healthcare facility serving the Medicare-eligible population.
Technical/Clinical Skills
Microsoft Office Suite Skill Level
- Word: Basic
- Excel: Basic
- PowerPoint: Basic
Basic knowledge and working experience with Medical Terminology
Standard Office Equipment (list): Computer/laptop/fax
Communication Skills & Abilities
Select highest applicable level: Exchange Information on Factual Matters
Problem Solving/Analytical Skills & Abilities:
Administrative Support
Additional Information :
All your information will be kept confidential according to EEO guidelines.
Compensation
- Pay Range: $22.57-$31.59
- Other Compensation (if applicable):
- Review the 2025-2026 UMMS Benefits Guide
Like many employers UMMS is being targeted by cybercriminals impersonating our recruiters and offering fake job opportunities. We will never ask for banking details personal identification or payment via email or text. If you suspect fraud please contact us at
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
