Adjudicator - Banking and Finance
Adjudicator - Banking and Finance
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Job Description
Decision Makers at at AFCA review unresolved complaints and issue determinations when initial assessments or caseworker recommendations do not reach resolution. They also assist to address complex jurisdictional issues to ensure fair assessments and provide coaching and guidance to other AFCA staff throughout the complaint process. They work to improve standards and reduce complaints by sharing insights and collaborating with members and consumer groups.
Reporting to the Lead Ombudsman Banking and Finance the role of Adjudicator will provide a handson approach to the assessment and resolution of Banking and Finance disputes. This is a great opportunity to be a decision maker on some of AFCAs most complex matters.
Typically in this role you will:
- Actively and effectively manage individual Fast Track complaints including initial assessment identifying and obtaining any additional necessary material conducting case conferences between the parties and drafting and issuing any necessary decisions.
- To the extent required actively participate in the resolution of other complaints through the provision of drafting and QA assistance.
- Identify and report potential systemic issues or serious contraventions.
- Provide appropriate levels of support to learning development and knowledge management activities.
- Otherwise contribute to the activities of the Banking & Finance decision maker team.
This is initially a 12month fixed term role.
Qualifications :
About you
To be successful in this role youll come equipped with:
- Significant experience in resolving disputes across one or more of AFCAs jurisdictions ideally in banking and finance.
- A willingness to discuss disputes directly with the parties involved.
- Sound knowledge of relevant financial services law practice and/or other regulation in one or more of AFCAs jurisdictions.
- Tertiary qualifications in legal finance and/ or commerce highly valued.
- Demonstrated level of analytical skills coupled with the ability to draft documents which explain legal concepts in plain English.
- Strong communication and interpersonal skills in dealing with a diverse cross section of the community.
Additional Information :
Life at AFCA
Our people are at the centre of everything we do. We live and breathe our cultural qualities which shape how we behave and how we engage with our customers. At AFCA you will truly feel the difference of working at an organisation which supports people of all backgrounds experiences and identities to thrive. Our consistently high employee engagement results reflect that AFCA is a truly great place to work and a place where people can contribute belong and flourish!
To apply
If youre passionate about fairness and believe your skills align with this role we encourage you to applyeven if you dont meet every single criterion.
We welcome applications from people of all backgrounds cultures abilities sexual orientations and gender identities. If you require any accessibility support during the recruitment process please reach out to our team at
AFCA is a 2025 Circle Back Initiative Employer we are committed to responding to every applicant.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
