Sales Team Manager

Essential Functions:
Meet or exceed area sales goals through the training coaching and managing of sales associate staff. Ensure that sales associates understand the stores selling expectations.
Drive the total Customer Experience through in store and Omni through team performance
Provide training and coaching to sales associate to ensure associates exhibit the key service behaviors needed in delivering relentless customer care.
Motivate and coach sales associates to meet or exceed credit goals. Improve team performance by identifying the need for corrective action. Determine necessary corrective and execute.
Ensure shrinkage control in their area through the continual training and management of associates.
Ensure team is executing successful clientelling efforts. Train and coach associates on the features and benefits that clientelling can produce.
Drive National Sales Events by assuring attainment of sales team goals. Ensure that sales associates clearly understand the importance of presale events as well as grass root events.
Establish and attain a daily recovery plan is in place.
Ensure team is maintaining dressing rooms to the audit and AP standards.
Collaborate with the visual team to ensure that sales associate standards training takes place on a regular basis and that newhires participate in this training once they come on the sales floor.
Collaborate with the Merchandising Team Manager ASMMerchandise and visual associates where appropriate to support overall merchandise presentation of the store.
Maintain a safe shopping and working environment.
Ensure that status checks are completed on a bimonthly basis. Utilize the status check as a way to monitor total sales associate performance and provide feedback of sales performance and observed behaviors. Address poor performers and coach them to achieve expectations.
Provide effective coaching to improve performance of all sales team associates.
Utilize the corrective action process to document and coach poor performers on team consistently
Recognize associate performance and motivate sales associates to improve sales and customer service.
Utilize the Belk boards to communicate upcoming activities as well as store achievements and results.
Maintain a high level of team engagement. Provide efficient timely communication of policies and other information. Use necessary desecration to address all concerns or problems that develop within the selling area.
Recruit interview select and retain quality associates and ensure all positions are filled in a timely manner.
Work with Lead Scheduler to develop weekly schedules that match staffing to customer traffic and sales.
Supervise and manage the customer service experience is assigned departments.
Open and close the store including weekends as needed
Approve escalated point of sale transactions such as returns and voids when needed to serve the customer.
Resolve customer service issues as needed.
Understand and be able to use all building operating systems
Operational Management: receiving processing and placement of merchandise
Price change management and merchandise return management
Maintenance and housekeeping management
Direct Floor sets and floor moves
Direct Sale sets and signing
Follow all policies and procedures related to asset protection and safety such as floor sweeps.
Ensure team uses safety equipment at all times in accordance with OSHA regulations.
Support the review and execution of the store internal audit processes as it relates to the STM functions.
Direct Floor sets and floor moves
Direct Sale sets and signing
Follow all policies and procedures related to asset protection and safety such as floor sweeps.
Ensure team uses safety equipment at all times in accordance with OSHA regulations.
Support the review and execution of the store internal audit processes as it relates to the STM functions.

Education / Experience Requirements:
Position Contribution Level: Intermediate Level

Minimum Education & Experience:
Fouryear college degree or equivalent combination of education and experience.
Experience in retail management.
Leadership Experience

Knowledge / Skills Requirements:
Proficient in computer businessrelated computer software (Microsoft Word Excel Access etc).

Physical Requirements:
Ability to use computer keyboard standard telephone and other related business equipment.
Must be able to lift up to 40 lbs.
Ability to push / pull receiving equipment weighing up to 500 lbs such as rolling flats zracks and pallet jacks.
Ability to stand for long periods of time.
Ability to twist bend and stoop to retrieve items from floor shelves racks and hooks and place items on floor shelves racks and hooks
Ability to work at a safe and steady pace.

Reporting Relationships:
Supervisor: Store Manager or Assistant Store Manager of Selling

Supervises: Sales Team Leads and Sales Associates

Accessibility Guidelines:
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We are an Equal Opportunity Employer:
We treat all our associates and candidates as equals. We require all associates and managers to do so too and comply with employment laws and regulations. All personnel actions are conducted in the spirit of equal employment. We are committed to recruit train promote and retain associates without regard to race color religion gender gender identification and expression national origin marital status age disability genetic information military status sexual orientation or any other characteristic protected by applicable local state or federal laws.