Office Manager
Office Manager
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Job Description
- Bonus based on performance
- Opportunity for advancement
- Paid time off
- Training & development
- No experience is required but 13 years of experience is preferred.
- Paid training.
- Fulltime
- Annual company convention (determined by the owner and local structure goals)
Customer Management
- Develop trust with customers by living our Core Values all day and every day.
- Creating raving fans by providing extramile service
- As soon as possible convert leads to appointments by scheduling appointments for the sales team.
- Follow up on open proposals as needed.
- Keep the showroom and office organized and presentable.
- Assist in the development management & delivery of local marketing tactics.
- Resolve customer conflicts.
- Ensure customers feel cared for by taking pride in what you doproviding extramile service by going above and beyond expectations.
- Strengthen emotional connections with customers and the community by engaging in the community and making it fun!
- Support and participate in home shows.
- Support and implement local marketing efforts as needed.
- Meet with sales staff weekly to discuss recent sales and review customer expectations and product orders.
- Order all products needed for jobs accurately and follow up on delivery.
- Schedule the job to meet the schedule of customer and installers.
- Communicate with installers and customers on start dates and times.
- Update the customer with ongoing details of installation and job progress.
- Discuss and obtain written permission for any changes in contracted work.
- Confirm scope of work and compensation with installers prior to start of job.
- Update Salesforce/production board daily with status of job and upcoming schedule.
- As a job is landed and produced complete the job costing form with the pertinent details.
- Accurately update QuickBooks daily for all income and expenses.
- Track prepare and manage timely payment of businessrelated expenses.
- Attend weekly meetings with the owner at scheduled times.
- Submit the GS&R Prep form weekly via email.
- Work weekly and monthly to meet goals.
- Be available to attend training seminars at the owners discretion.
- Make decisions and act in accordance with Floor Coverings Internationals core values and mission.
- Excellent customer service skills
- Strong communication skills particularly over the phone.
- Organized detailoriented and able to multitask.
- Experienced in bookkeeping using QuickBooks is a plus.
- Able to work independently without supervision.
Floor Coverings International is the#1mobile flooring franchise in North America. Our unique shopathome model allows customers to get perfect new floors without ever leaving their home. Our 400000 customers give us an average 4.8 star rating. Thats a big reason why were growing six times faster than our competitors. This rapid growth has increased our immediate need to keep up with demand by increasing the size of our teams. If you are a serviceminded individual who loves to have fun we are the company for you!
This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location and not to Floor Coverings International Corporate.
Required Experience:
IC
Employment Type
Full-Time
