Services Coordinator Lead - Department Only

Department: Developmental Disabilities Service (DDS)
Reports to: Services Coordinator Supervisor
Representation: Local 737
Pay Grade: LH22
Location: Klamath County Oregon

• Countypaid health insurance contributions
• Countypaid retirement contributions
• Paid life and shortterm disability insurance
• Paid holidays and additional perks

• Develop and revise ISPs or Annual Plansbased on assessments to address each individuals medical social educational and employment needs.
• Assist individuals and families in creating and implementing personalized support systems.
• Use choice advising to support individuals in selecting service providers settings and supports.
• Monitor Medicaidauthorized services and expenditures through case management contacts.
• Deliver personcentered services that encourage selfdetermination.
• Authorize and coordinate developmental disabilities services as selected by individuals or their representatives.
• Coordinate services with state public and private agencies.
• Maintain uptodate knowledge of relevant laws rules policies and procedures.
• Consistently document case management contacts and activities with weekly progress notes.
• Attend supervision meetings and participate in team training and consultation.
• Attend IEP and transition planning meetings.
• Ensure service delivery compliance with OAR Chapter 411 Division 415.
• Identify and report gaps in service delivery resources.
• Complete a minimum of 20 hours of ID/DD training annually.
• Build and maintain professional relationships with community partners and stakeholders.
• Uphold professional boundaries and confidentiality at all times.
• Fulfill mandatory abuse reporting responsibilities.
• Actively promote the mission and core values of KCDDS.
• Collaborate with SC Leadership to review and improve case management tools and materials
• Obtain SC ONA permissions from eXPRS to support ONA completions.
• Support SC caseloads during extended staff leave.
• Provide peer support shadowing opportunities and mentorship to new SCs.
• Serve as the initial contact for choice counseling for eligible individuals.
• Share feedback and identify service delivery trends or gaps with SC Leadership.
• Meet regularly with SC Leadership to ensure consistent application of case management practices.

• Must have knowledge of Oregons public service system for developmental disabilities.
• Must meet one of the following criteria:
  • Bachelors degree in behavioral science social science or closely related field and one year of developmental disabilities case management experience; OR
  • Bachelors degree in any field and two years of developmental disabilities case management experience; OR
  • Associates degree in behavioral science social science or closely related field and three years of developmental disabilities case management experience; OR
  • Four years of developmental disabilities case management experience without a degree.
• Must possess a valid Oregon Drivers License.

• Public service system for developmental disabilities in Oregon.
• Klamath County community agencies and resources.
• Confidentiality and mandatory reporting requirements.
• County policies and procedures.
• Intellectual and Developmental Disabilities service system structure.
• Relevant laws regulations policies and compliance standards.
• DHS electronic systems and ID/DD service management software.

• Working effectively with individuals with intellectual and developmental disabilities.
• Developing professional relationships and contributing to a positive team culture.
• Written and oral communication including public presentations.
• Planning organization and adapting to change.
• Use of Microsoft Office database management and recordkeeping software.
• Maintaining compliance with information management and confidentiality standards.
• Problemsolving time management and independent work.
• Providing and receiving constructive feedback.
• Promoting customer service excellence.

• Maintain professional boundaries and confidentiality.
• Fulfill duties as a mandatory abuse reporter.
• Promote the mission and core values of KCDDS with professionalism and integrity.
• Communicate clearly and manage complex caseloads independently.
• Work collaboratively with internal and external partners.
• Analyze service delivery systems and make informed recommendations.
• Attend work as scheduled and meet performance expectations.

• Frequent sitting talking and hearing required.
• Occasional standing and walking.
• Vision requirements include close distance peripheral vision and depth perception.