Collection Team Supervisor (on-site) Camp Hill, PA
Collection Team Supervisor (on-site) Camp Hill, PA
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1 Vacancy
Job Description
Overview
Collections Team Supervisor
ONSITE
Starting Hourly Rate $25 (based on experience)
BONUS ELIGIBLE
Are you resultsoriented Our dynamic team has the responsibility of resolving outstanding insurance claims so that our patients are not impacted.
We offer an exceptional employee experience fulltime hours full benefits paid training and advancement team offers flexible first shift Monday through Friday schedules. This would include two fifteen minute breaks and one halfhour lunch. We allow for casual work attire jeans are our norm!
Supervise daily activity and reporting of productivity and other key metrics for team members within assigned job function(s) in the Central Billing Office (CBO). Liaison between other departments within the organization and the CBO management team to facilitate best communication of reimbursement policies procedures and resolutions to issues causing delays to cash and accounts receivable management.
Responsibilities
- Responsible for overseeing the operation and execution of daily workflow of the functional team.
- Review AR daily to ensure consistent performance and quality follow up is routinely occurring.
- Ensures appropriate processes are followed with regard to collections procedures.
- Work with CBO manager in recommending counseling and coaching for improved performance. Conducts performance appraisals and suggests appropriate actions and monitor improvements in assigned job functions
- Ensure compliance of procedures for data integrity continuous cash flow and improved customer service in relation to HIPAA compliance.
- Conduct conference calls with the facility staff to gather input resolve open issues and communicate performance.
- Monitor log and assist with all overlap accounts.
- Recruit hire train and develop department personnel in conjunction with Company objectives.
- Demonstrate participation and representation of job functions in monthly meetings.
- Monitor review and log employee productivity reports to provide feedback to staff and CBO Manager.
- Review and approve PTO requests and biweekly payroll through Kronos.
- Review HMS reports to inform team members of daily weekly monthly and quarterly performance targets.
- Distribute work amongst members of the team and coordinate reassignment as necessary based on business needs.
- Maintain global knowledge of all functions and processes within the CBO. Communicate and train team members on policies and procedures.
- Liaison between team members and management to address and remedy issues/inquiries related to policy procedures and/or processes.
- Participation and representation of job function in monthly meetings.
- Approve patient account contractual adjustments.
- Work directly with payor relations representatives to identify and resolve specific payor issues.
- Performs other duties or special projects as assigned.
Qualifications
Required:
- High School diploma required.
- Minimum three to five years in a high volume reimbursement environment required.
Preferred:
- Bachelors degree in business administration or accounting OR equivalent combination of experience and education preferred.
- Minimum one to two years training experience preferred.
Additional Data
Select Medical strives to provide our employees with a solid worklife balance as we understand that happy employees have both fulfilling careers and fulfilling lives beyond our doors.
- An extensive and thorough paid orientation program.
- Paid Time Off (PTO) and Extended Illness Days (EID).
- Health Dental and Vision Insurance; Life insurance; Prescription coverage.
- A 401(k) retirement plan with company match.
- No Required Weekends
Working Conditions/PhysicalDemands:
- Office Environment
- Sitting for extended periods of time
- Ability to lift weight up to 35 lbs.
Equal Opportunity Employer/including Disabled/Veterans
Required Experience:
Manager
Employment Type
Full-Time
