Customer Engineer - Thermal
Customer Engineer - Thermal
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Job Description
JOB SUMMARY
Responsible for commissioning maintenance component replacements and emergency repairs of Vertivs Thermal Management products as well as other contracted systems. Another important task is to provide good technical support to customers and internally. Required to establish promote and maintain excellent relations with all customers sales managers distributors and others within the field. Maintain ongoing communication with scheduling teams and department Management.
As Vertiv face to face representative on site your objective is to promote Vertiv as a professional service provider .
DUTIES & RESPONSIBILITIES
- Respond in a professional manner to all assigned service calls while on duty.
- Perform all work in a safe manner and in accordance with established company safety policy.
- Perform all work using good working practice and current codes of practice/legislation relevant to assigned task.
- Assist in ensuring that the planned maintenance completion rate is maintained at a min 90%.
- Assist back office to schedule plan and close any works as required using established work flow procedures.
- Keep scheduling team informed of changes to your schedule and the status of all open jobs.
- Submit daily paperwork in a timely accurate and complete manner and in case of Wireless Field Service ensure the job is debriefed in a complete and accurate manner at the customers premises where possible
- Report sales or service leads to the proper department.
- Support company vision and management decisions.
- Ensure that all ISO 9001 ISO 14001 and ISO 45001 agreed processes are followed
- Ensure that all Vertiv processes are followed.
- Keep company vehicle clean and properly maintained.
- Protect all tooling and company property issued and keep calibrated as requested
- Work as part of the service team and support business needs.
- Provide a positive influence to peers
- Provide on site technical assistance with difficult problems
- Work closely & assist department managers salesman contracts engineer & managers with their dayto day operational duties.
- Attend customer meetings as required
- The employee ensure that any activity task and responsibility required by role in terms of Export Compliance Import Compliance EU Arrivals and Despatching as well as Supply Chain Security is managed and performed in full compliance with the Company International Trade Compliance Regulation certification program itself
QUALIFICATIONS
Preferable 10 years experience of working in a technical service environment with Thermal equipment or similar but the right personality is equally important.
- Having Swedish kylcertifikat Kategori I.
- Computer skills including all Microsoft Office associated programs such as Word Excel Outlook
- Previous environmental service experience
- Excellent customer service skills
- Strong communication skills
- Selfstarter ability to plan organise and manage time effectively with ability to work under pressure.
- Clean valid driving licence.
WORKING CONDITIONS
- Travel on a daily basis to and from customer sites
- Will be required to stay away from home and travel within Sweden Nordics or Europe to support projects when needed.
- Participate on the 24/7 call out rota
- Afterhours and weekend work scheduled with little notice may happen.
- Occasional heavy lifting required
- You will be expected to operate as part of a team
- Company uniform supplied which must be worn whilst working.
The above duties and responsibilities are intended to describe the general nature and requirements of the position and are not intended to be an exhaustive list. In order to achieve business objectives other duties may be included at the discretion of the department manager.
Employment Type
Full Time
