Operations Analyst, Compliance & Fraud
Operations Analyst, Compliance & Fraud
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Job Description
Who We Are
In todays economy an increasing number of workers are choosing to freelance. By 2027 half the U.S. workforce will be independent contractors. Yet there is no system of record for this vast selfemployed community and the legions of businesses that increasingly rely on it. A new paradigm is needed to accommodate the future of work that is suddenly no longer in the future. That is what Wingspan is building.
Wingspan is the first payroll platform designed specifically for independent contractors and their businesses. We make onboarding payments and compliance easy for flexible workforces of all sizes. Whether youre a oneperson business or a large enterprise Wingspan has you covered.
Were a Series A startup based in NYC with backing from some of the best VCs and operators around including Andreessen Horowitz (a16z) and the CEOs and founders of Warby Parker Harrys Allbirds Invision and Flatiron Health.
Now were hiring for you: an ambitious individual ready to help build design and take us to the next level.
Are you ready to be part of a team redefining the future of work Apply now!
Impact of the Role
As an Operations Analyst Compliance & Fraud you will play a critical role in managing and optimizing our compliance and fraud operations. You will collaborate with the engineering product and legal teams to provide timely and effective resolution to escalations manage operational processes and ensure all procedures run smoothly. Your mission is to enhance our operational efficiency through process automation and documentation reducing the volume and response time of support escalations.
This role will be based in Poland and will have a remote work model that consists of remote work expectations. We believe this approach fosters a more productive and engaging work environment while supporting our commitment to employee wellbeing and worklife balance.
What Youll Do
- Manage KYC onboarding compliance review queues AML transaction monitoring and ledger reconciliation.
- Participate in the development and enhancement of internal policies and procedures related to AML and fraud prevention.
- Handle all technical compliance escalations from the support team related to payments and platform issues.
- Optimize and improve screening and alerting systems to reduce false positives and enhance the detection of suspicious behavior.
- Handle bank compliance requests manage complaints and maintain strong relationships with banking partners.
- Gather and analyze data on technical escalations and manual operational tasks to identify patterns inefficiencies and areas for improvement.
- Conduct datadriven reviews of KYC onboarding compliance review queues AML transaction monitoring.
Qualifications
- Worked in other FinTechs or innovative financial institutions with prior experience in BSA/AML regulations and financial crime compliance.
- 23 years of experience in KYC compliance review transaction monitoring and surveillance investigations in AML counterterrorism antibribery and antifraud.
- Experience reviewing alerts conducting case investigations and drafting/filing Suspicious Activity Reports (SARs).
- Ability to make riskbased decisions with current (and sometimes limited) information.
Requirements
- Work Experience: 3 years working directly for SaaS or fintech companies in compliance and fraud operations.
- Process Improvement: Demonstrated initiatives in streamlining support efficiency through documentation and internal processes.
- Team Collaboration: Ability to work well both independently and as part of a team collaborating effectively with colleagues.
- EarlyStage Mentality: Ability to navigate complex challenges and remain confident in a rapidly changing fastpaced environment.
- Analytical Ability: Strong analytical skills to investigate complex technical issues identify patterns and propose solutions.
- Customer Issue Resolution: Effective and efficient resolution of customer issues is critical for this role.
- Available to work early morning shifts from 6:00 AM to 2:00 PM.
Compensation
- We understand that each candidate brings a unique combination of skills experience and qualifications to the table which is why we tailor our compensation packages based on factors such as expertise years of experience certifications and other factors.
- Join us in our mission to innovate and excel knowing that you will be valued and recognized for your jobrelated knowledge skills and experience. Our comprehensive benefits and rewards are designed to help you thrive both professionally and personally as we work together to shape the future of our industry.
Perks & Benefits
- Unlimited vacation
- Competitive stock option package
- $300 onetime WFH stipend
- Top of the line 14 Macbook Pro
- Travel stipend for team offsites
- Medicover Sports Membership
**We appreciate candidates who are open and honest about what theyre looking for so we can ensure its a fit on both sides.**
Wingspan does not accept agencyprovided resumes from recruitment firms we do not partner with and any unsolicited resumes sent to our jobrelated emails or staff will not result in charges to Wingspan.
At Wingspan we are an equal opportunity employer passionately dedicated to fostering a diverse and inclusive workplace. We wholeheartedly believe that embracing diversity of perspectives and backgrounds is essential to building the best products and providing delightful experiences for our users and team members. We are proud to maintain an environment free from discrimination retaliation and harassment.
All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin age ancestry ethnicity marital status pregnancy disability genetic information protected veteran status or any other characteristic protected by law or ordinance. As we strive for excellence we are committed to ensuring fair employment practices and business dealings and rejecting any form of discrimination or retaliation. These protections and commitments extend to all management practices and decisions including recruitment and hiring appraisal systems promotions training and career development programs. Consistent with these obligations Wingspan also provides reasonable accommodations to employees and applicants with disabilities and for sincerely held religious beliefs observances and practices.
If you would like to request an accommodation as part of the application process please contact Ariel Sachtjen at
Join us in our mission to create a company and products we love as we celebrate our diverse workforce and promote an inclusive work environment that drives innovation and success.
Required Experience:
IC
Employment Type
Full Time
