Hungarian Service Desk Technician
Hungarian Service Desk Technician
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Job Description
Job Title: Hungarian Service Desk Technician
Location: Lisbon Portugal
Department: IT Support / Service Desk
Employment Type: FullTime
About the Role:
We are looking for a skilled Hungarianspeaking Service Desk Technician to join our IT support team in Lisbon. As a Service Desk Technician you will be the first point of contact for Hungarianspeaking users providing technical support and troubleshooting assistance for hardware software and networkrelated issues. This role is critical in ensuring that all technical issues are resolved efficiently to minimize downtime and improve the overall user experience.
Key Responsibilities:
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Provide firstline technical support to Hungarianspeaking users via phone email or chat.
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Diagnose and resolve hardware software and network issues ensuring timely and effective solutions.
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Offer guidance on technical troubleshooting and assist with system setups and configurations.
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Log and track all incidents and requests accurately in the ticketing system (e.g. ServiceNow Jira).
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Escalate more complex issues to higherlevel technical teams while ensuring the proper followup and resolution.
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Monitor and ensure that all service desk requests meet agreedupon service level agreements (SLAs).
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Collaborate with internal IT teams to address recurring issues and suggest improvements to existing processes and systems.
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Provide user training and documentation to enhance technical understanding.
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Stay up to date with new technology trends IT tools and troubleshooting methodologies.
Requirements:
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Fluent in Hungarian (native or nearnative level) and proficient in English (spoken and written).
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Proven experience in an IT support or service desk role.
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Strong technical troubleshooting skills with a basic understanding of hardware software networking and operating systems (Windows macOS Linux).
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Ability to communicate technical issues to nontechnical users in a clear and professional manner.
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Excellent problemsolving abilities and attention to detail.
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Experience with service desk platforms and ticketing systems (e.g. ServiceNow Jira).
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Team player with the ability to work independently and handle multiple priorities.
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Authorized to work in Portugal.
Preferred Qualifications:
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IT certifications (e.g. CompTIA A ITIL Microsoft Certified Professional).
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Knowledge of Active Directory VPN remote desktop tools and other IT service desk software.
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Previous experience supporting users in a multilanguage environment is a plus.
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Additional language skills (e.g. English Spanish or Portuguese) are a bonus.
What We Offer:
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Competitive salary and performancebased incentives.
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Dynamic and diverse work environment in Lisbon.
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Comprehensive training and ongoing professional development.
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Opportunity to work with a team of IT professionals in a fastpaced international company.
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Career growth opportunities within the IT department.
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Relocation assistance (if applicable).
Employment Type
Full Time
