French Customer Happiness Advocate
French Customer Happiness Advocate
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Job Description
Job Title: French Customer Happiness Advocate
Location: Lisbon Portugal Onsite & Hybrid Options Available
Department: Customer Happiness / Customer Support
Employment Type: FullTime
About the Role:
We are looking for an enthusiastic and customercentric Frenchspeaking Customer Happiness Advocate to join our team in Lisbon. In this role you will help deliver exceptional customer experiences ensuring that our Frenchspeaking customers feel valued and supported. Whether working onsite or remotely in a hybrid model you will be a key player in fostering longterm relationships with our customers and resolving their issues promptly and positively.
Key Responsibilities:
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Provide outstanding support to Frenchspeaking customers via phone email and live chat.
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Respond to customer inquiries providing information and resolving issues related to products services and account management.
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Actively listen to customers identifying their needs and offering tailored solutions to enhance their experience.
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Maintain a positive and empathetic attitude while handling customer concerns or complaints.
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Collaborate with internal teams (e.g. sales technical support) to ensure timely issue resolution.
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Record customer interactions accurately and follow up to ensure customer satisfaction.
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Contribute to process improvements and share feedback on customer concerns to improve overall service quality.
Requirements:
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Fluent in French (native or nearnative level) and proficient in English.
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Previous experience in customer service customer support or clientfacing roles is highly desirable.
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Strong communication and interpersonal skills with the ability to engage customers and resolve conflicts.
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A passion for delivering excellent customer service and maintaining a positive customer experience.
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Ability to work both independently and as part of a team in a dynamic environment.
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Comfortable working with customer service tools and CRM software.
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Authorized to work in Portugal.
Preferred Qualifications:
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Experience with customer service software (e.g. Zendesk Freshdesk Salesforce).
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Knowledge of additional languages (e.g. Spanish German) is a plus.
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Previous experience in a B2C environment or customer happinessfocused roles.
What We Offer:
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Competitive salary with performancebased bonuses.
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Flexible working environment: onsite in Lisbon or hybrid model.
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Ongoing training and development to enhance your skills.
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Career advancement opportunities in a growing international company.
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A friendly inclusive and supportive team culture.
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Relocation support (if applicable).
Employment Type
Full Time
