Service Line Advisor
Service Line Advisor
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Overview:
As a Service Advisor you will serve as the primary point of contact for customers regarding their vehicle service needs. You will coordinate communication between customers and technicians to ensure a smooth efficient and satisfying service experience.
Key Responsibilities:
Customer Interaction & Service Intake:
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Greet customers professionally and actively listen to their vehicle concerns.
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Assess vehicle conditions and history; advise on necessary services or repairs.
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Add open recalls and RSUs to scheduled service appointments.
Repair Order Management:
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Prepare clear accurate repair orders detailing issues required services and estimated costs.
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Communicate technical information in simple terms customers can understand.
Coordination & Communication:
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Dispatch vehicles to technicians for diagnosis and repairs.
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Collaborate closely with technicians to ensure timely and accurate repair completion.
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Maintain scheduling for customer vehicle returns after service is complete.
Customer Relations & Satisfaction:
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Provide updates to customers on service progress and estimated completion times.
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Handle customer complaints with professionalism and work to resolve issues.
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Maintain and manage customer loaner vehicle logs and ensure proper upkeep of the loaner fleet.
Continuous Learning:
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Stay current with automotive service trends technologies and best practices.
Requirements:
Education & Experience:
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High school diploma or equivalent.
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Prior experience in customer service preferably within the automotive industry.
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Basic knowledge of automotive systems and repair procedures.
Skills & Abilities:
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Excellent communication and interpersonal skills.
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Strong organizational and multitasking abilities.
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Ability to manage time effectively in a fastpaced environment.
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Detailoriented with a focus on accurate documentation.
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Valid drivers license.
Physical Requirements:
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Ability to stand walk and sit for extended periods.
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Occasionally lift and carry items weighing up to 25 pounds.
Employment Type
Full Time
