Program Manager
Program Manager
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$ 80000 - 100000
1 Vacancy
Job Description
Position Title: Program Manager
Department: Residential
Report to: Deputy Executive Director
Salary Range: $80000 $100000
Type: Full Time Exempt
Position Summary
The Program Manager provides daily leadership and supervision for Stepping Stones Countyfunded
Drug MediCal (DMC) Residential Program ensuring consistent highquality care for clients navigating
substance use recovery. This role is responsible for the direct oversight of SUD Counselors and
residential support staff for example and case manager peer support. They are expected to model
professionalism compassion and accountability while cultivating a supportive peoplecentered work
culture. They are skilled at fostering a structured clientcentered and traumainformed rehabilitation
environment grounded in recovery principles.
Reporting to the Deputy Executive Director the Program Manager ensures program operations meet all
compliance documentation and contract standards under DMC and County guidelines. They are a
strong peoplemanager coach and motivator. They are versed in working in a feeforservice
environment to ensure billable hours are met. This includes overseeing service offerings group and
individual treatment schedules ensuring timely and accurate data entry into SmartCare and other data
systems supporting clinical workflows and maintaining strong communication across departments and
leadership. The Programs team works closely with the Clinical team enhancing the continuity of care for
clients with cooccurring needs. The ideal candidate has leadership experience in residential recovery or
DMCcertified treatment settings understands the unique needs of LGBTQ and BIPOC communities
and demonstrates a strong commitment to Stepping Stones mission of saving lives through recovery
and community.
Essential Functions
Program Management and Oversight
Supervise all program staff including Lead SUD Counselors Peer Support Specialist Residential
Case Manager and other support personnel to ensure consistent highquality service delivery.
Ensure State Drug MediCal (DMC) feeforservice targets are met by managing billable targets
keeping beds filled to capacity billing for services provided reducing program costs optimizing
staff productivity and exploring new revenue opportunities.
Coordinate with client intake discharge coordination and census tracking; maintain timely and
accurate data through weekly reconciliation and internal reporting.
Review and support a staffing model that aligns with SUD counselor caseloads ensures
coverage and reflects culturally competent care delivery.
Ensure compliance with DMC requirements including treatment documentation Optum San
Diego authorizations and internal QA processes.
Regularly audit client records treatment plans and case documentation to ensure compliance
quality and timeliness across all services.
Lead weekly treatment team and staff meetings alongside Lead Counselors to train support and
develop team as well as address operational and personnel matters.
Conduct or support crisis interventions; train staff in deescalation practices and build team
resilience during client challenges.
Manage hiring onboarding performance evaluation and ongoing training for all program
personnel; implement a professional development curriculum.
Provide direct counseling or group facilitation when needed.
Oversee medication management of residents in concert with the Medical Director and oversee
controlled medication destruction and compliance with SUD Leads
Help Operations Team assemble information for County audits.
Maintain and update required logs for County reporting.
Maintain strict compliance with HIPAA 42 CFR and all confidentiality regulations.
Collaborate with the Case Manager and clinical team to connect clients with external services
and maintain current referral resources.
Participate in oncall rotation to support afterhours needs.
Coordinate with operations to address facilityrelated issues impacting programming.
Program Design Evaluation and Continuous Improvement
Support Senior Leadership in the design and delivery of highquality addiction recovery
curriculum ensuring relevance to LGBTQ needs and alignment with evidencebased practices.
Conduct ongoing assessments of client needs and adjust offerings to ensure culturally
responsive and effective care.
Integrate datadriven approaches and innovative practices into program operations to enhance
service outcomes.
Develop and implement evaluation frameworks to measure impact; oversee data collection
analysis and stakeholder reporting.
Solicit and incorporate client feedback for program improvements.
Work collaboratively with clinical staff community partners and stakeholders to ensure holistic
and coordinated care delivery.
Train staff in current best practices and support their professional development.
Assist with grant writing and reporting related to program funding and sustainability.
Program Development and Growth
Partner with leadership to implement longterm strategic plans for facilities programming and
organizational growth within the LGBTQ recovery space.
Support development efforts by identifying funding opportunities and contributing to grant
applications and donor/sponsor relationships.
Stay current with trends in addiction recovery and LGBTQ services to drive innovation and
excellence.
Cultivate partnerships with community organizations and stakeholders to expand reach and
impact.
Lead initiatives to build internal capacity and operational readiness for program growth.
Provide team leadership and mentoring; build crosscoverage systems to ensure no single point
of failure.
Establish performance metrics to monitor and guide strategic expansion and organizational
development efforts.
Minimum Qualifications
A minimum of 5 years staff supervisory experience and/or equivalent management experience
Minimum of 23 years of experience working in a residential substance use treatment program
addiction recovery facility or similar behavioral health programs with demonstrated knowledge
of recoveryoriented systems of care.
Cultural competency and experience working with the LGBTQ community addiction recovery
community and understanding of the social determinants of health
Full knowledge and understanding of ASAM criteria and its application in Screening/Assessment
Valid CA Driver License Prescreening drug and TB testing background check
Preferred Qualifications
Active SUD certification through SUD certification through CCAPP CAADE or CADTP (in addition
to an LCSW) or equivalent relevant licensure
Comprehensive knowledge of DMC requirements and/or compliance in residential recovery
programs
Five years experience in the substance abuse treatment field
Written and spoken bilingual fluency in English and Spanish
Environmental Factors and Conditions/Physical Requirements
Working mostly indoors in a climatecontrolled environment.
Long periods at a desk and in front of a computer monitor.
Primarily inoffice arrangement with the ability to work remotely or hybrid occasionally.
Benefits Package
Health Premiums company paid including Acupuncture and Chiropractic
Dental & Vision company paid
403(b) Retirement Employer Match up to 5%
15 Paid Holidays
Generous additional paid time off sick & vacation
Flexible Spending Accounts (Health Care & Dependent Care)
Employee Assistance Program
Life/AD&D Insurance company paid
Long Term Disability Insurance company paid
Required Experience:
Manager
Employment Type
Full Time
