CRM Segmentation Manager
CRM Segmentation Manager
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Job Description
At TMobile we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package this is Total Rewards. Employees enjoy multiple wealthbuilding opportunities through our annual stock grant employee stock purchase plan 401(k) and access to free yearround money coaches. Thats how were UNSTOPPABLE for our employees!
*** This is not a remote role this is a hybrid role requiring 3 days a week in office. The successful candidate for this position must be located in Bellevue WA or Overland Park KS. ***This position is responsible for the list generation and execution of all CRM direct marketing campaigns. This includes Direct Mail Email RCS SMS Outbound calling (OBC) Inbound calling (IBC) and PUSH campaigns. Ensures customer selections and testing strategy aligns with each specific marketing project as well as with overall company strategy. Use model scores and other data to accurately communicate to each customer at the right time using the right channel offering the right product at the right price. Provide consultation and recommendations on how best to strategically improve Marketing Campaigns to drive company sales and profit.
Job Responsibilities:
- Consult on segmentation and data requirements to support CRM Marketing campaigns. Understand customer and transaction data to a level that enables the conversion of marketing briefs into executable direct marketing segments.
- Use various CRM tools to build and maintain campaign diagrams that select desired customer groups for each campaign across multichannel campaigns (e.g. Email SMS Outbound calling (OBC) Inbound calling (IBC) PUSH and Direct Mail direct marketing campaigns). Select proper customers and generate lists for all TMobile CRM Marketing Campaigns.
- Optimize within and across marketing campaign selections to maximize efficiencies
- Campaign deployment setup & execution. Support team with processing manual database requests to meet adhoc or special data requirements for campaigns.
- Work in conjunction with other team members on the setup QA/QC and deployment of marketing campaigns
Education:
- Bachelors Degree Marketing Business IT or other quantitative field
Work Experience:
- 47 years work experience in CRM Understanding of direct marketing objectives and needs Data management skills and understanding of customer/product/offer relationships in CRM systems. (Required)
- 47 years experience with customer segmentation. (Required)
- 14 years minimum experience using Adobe ACv8 AEP and AJO (Required)
- SQL experience for running queries. (Preferred)
- Experience using CRM systems and tools. (Preferred)
Knowledge Skills and Abilities:
- Analytics (Required)
- Problem Solving (Required)
- SQL (Preferred)
- Customer Relationship Management (CRM) Platforms (Preferred)
#LICorporate
- Licenses and Certifications:
Legally authorized to work in the United States
Travel:
Travel Required (Yes/No):No
DOT Regulated:
DOT Regulated Position (Yes/No):No
Safety Sensitive Position (Yes/No):No
Base Pay Range: $75400 $136100Corporate Bonus Target: 15%
The pay range above is the general base pay range for a successful candidate in the role. The successful candidates actual pay will be based on various factors such as work location qualifications and experience so the actual starting pay will vary within this range.
At TMobile employees in regular nontemporary roles are eligible for an annual bonus or periodic sales incentive or bonus based on their role. Most Corporate employees are eligible for a yearend bonus based on company and/or individual performance and which is set at a percentage of the employees eligible earnings in the prior year. Certain positions in Customer Care are eligible for monthly bonuses based on individual and/or team performance. To find the pay range for this role based on hiring location TMobile our benefits exemplify the spirit of One Team Together! A big part of how we care for one another is working to ensure our benefits evolve to meet the needs of our team members. Full and parttime employees have access to the same benefits when eligible. We cover all of the bases offering medical dental and vision insurance a flexible spending account 401(k) employee stock grants employee stock purchase plan paid time off and up to 12 paid holidays which total about 4 weeks for new fulltime employees and about 2.5 weeks for new parttime employees annually paid parental and family leave family building benefits backup care enhanced family support childcare subsidy tuition assistance college coaching short and longterm disability voluntary AD&D coverage voluntary accident coverage voluntary life insurance voluntary disability insurance and voluntary longterm care insurance. We dont stop there eligible employees can also receive mobile service & home internet discounts pet insurance and access to commuter and transit programs! To learn about TMobiles amazing benefits check out.Never stop growing!
As part of the TMobile team you know the Uncarrier doesnt have a corporate ladderits more like a jungle gym of possibilities! We love helping our employees grow in their careers because its that shared drive to aim high that drives our business and our culture forward. By applying for this career opportunity youre living our values while investing in your career growthand we applaud it. Youre unstoppable!
TMobile USA Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age race ethnicity color religion creed sex sexual orientation gender identity or expression national origin religious affiliation marital status citizenship status veteran status the presence of any physical or mental disability or any other status or characteristic protected by federal state or local law. Discrimination retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.
Talent comes in all forms at the Uncarrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process please let us know by emailing or calling. Please note this contact channel is not a means to apply for or inquire about a position and we are unable to respond to nonaccommodation related requests.
Required Experience:
Manager
Employment Type
Full-Time
