Part-Time Member and Visitor Services Coordinator
Part-Time Member and Visitor Services Coordinator
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Job Description
Boston Athenaeum
Membershipand Visitor Services Coordinator
The Membership and Visitor Services Coordinator ensures seamless member outreach and exceptional front desk services. They are responsible for maintaining accurate CRM data supporting member retention and recapture efforts and assisting with mailings communications and member services. Reporting to the Membership Manager the Coordinator works closely with colleagues in the Membership team to advance the Boston Athenaeums mission of fostering member engagement and institutional excellence.
This is a parttime position that includes Saturday.
Duties & Responsibilities:
Member and Front Desk Services
Serves as the first point of contact for members guests and visitors during the evening and weekend hours ensuring a welcoming and informed experience.
Collect admission and program fees manage member and visitor checkins process gift shop transactions and handle parking passes.
Inform prospective members about membership benefits and lead member recruitment tours as needed.
Liaise with Circulation staff at the front desk to provide support with checking in and out books to patrons when necessary.
Support and attend memberfocused events as required.
Membership Processing and Retention
Processes new memberships and renewals including notifying and assisting those with failed membership transactions.
Assist with lapsed member campaigns and recapture efforts to reduce churn.
Member Outreach and Communication
Provides member outreach and followup calls to maintain communication with members.
Works with Membership and Visitor Services Lead to handle lapsed membership renewal calls.
Assist with production of membership renewal acknowledgement letters (RENACK) new member packets (NMP) and renewal notices as needed.
Data Management and Reporting
Maintains all membershiprelated materials files and data on the drive.
Updates the CRM with returned mail information.
Qualifications & Requirements
Minimum of one years experience in a similar role with related duties
Ability to proactively assess needs think critically and offer flexible solutions while maintaining a positive professional demeanor
Strong communication organizational and multitasking skills with customer service experience preferred
Experience with CRM preferred
TO APPLY:Please submit a cover letter and resumeat the link below
The Boston Athenum is an equal opportunity employer. We encourage individuals of diverse backgrounds to apply and are committed to hiring individuals who value a diverse and inclusive work environment. The Boston Athenum is also committed to providing access equal opportunity and reasonable accommodation for individuals with disabilities in employment. To request a reasonable accommodation please contact HR Generalist Nora Conley at
ABOUT THE BOSTON ATHENAEUM
Founded in 1807 the Boston Athenum is located at 10 Beacon Street on Beacon Hill. A distinguished membership library and cultural institution with a long history at the center of intellectual life in Boston the Athenum hosts events year round and supports a dynamic exhibition program. It is welcoming to all a place that nurtures a sense of wonder and delight in sharing the joy of physical books maps prints and other works of art and a place that fosters community and civil discourse as members and visitors connect and converse.
The Athenums collections are housed within a National Historic Landmark that is widely regarded as one of the most beautiful libraries in the world. The reading roomsincluding the barrelvaulted fifth floorhave served as a haven and inspiration to countless writers and researchers. The library maintains over 600000 volumes with strengths in history biography and literature as well as fine and decorative arts. Notable holdings include primary materials on the American Civil War; the largest portion of President George Washingtons library; a first edition of AudubonsThe Birds of America; a 1799 set of GoyasLos caprichos; one of the most extensive collections of contemporary artists books in the United States; and numerous artworks including portraits of notable Americans such as Hannah Adams John Marshall and Alexander Hamilton and by artists such as Gilbert Stuart John Singer Sargent Allan Rohan Crite and Polly Thayer Starr. Membership is open to all and visitors are warmly welcomed.
Required Experience:
IC
Employment Type
Part-Time
