Outreach Coordinator

Position Overview:

The Outreach Coordinator at Civitas Health Services Inc. is responsible for driving client referrals strengthening community partnerships and supporting client retention efforts. This role serves as a bridge between the organization and the community ensuring our services are accessible visible and responsive to the needs of the populations we serve. The ideal candidate is passionate about community engagement demonstrates cultural competence and has a deep commitment to building authentic trustbased relationships.

Company Benefits

• Competitive Pay
• Opportunities for career advancement
• Medical/Dental/Vision Insurance
• Life/LongTerm/ShortTerm Disability Insurances
• Paid Time Off and Holiday
• CEUs Offered
• Staff Training
• Performance and promotion raises

Key Responsibilities:

Community Engagement & Referral Development

• Establish and maintain meaningful relationships with potential clients families and community members.
• Build partnerships with key stakeholders such as school personnel outreach professionals at other agencies shelters clinics and faithbased organizations.
• Represent Civitas at local events health fairs and community forums to promote services and enhance visibility
• Proactively engage underserved or highneed communities with professionalism cultural sensitivity and respect. Maintain a database of referral partners and community contacts and track outreach activities and outcomes.

Marketing & Strategic Support

• Collaborate with leadership to develop and implement outreach and marketing strategies.
• Assist with the creation of outreach and promotional materials including brochures newsletters and digital content.
• Monitor and evaluate the effectiveness of outreach campaigns and provide feedback to improve future efforts.
• Ensure messaging aligns with the organizations mission values and goals and reflects the communities we serve.

Client Retention & Engagement

• Act as a liaison between clients and the organization to support satisfaction and continuity of care.
• Conduct followups and checkins to maintain engagement and respond to concerns.
• Address client complaints or service concerns in a professional timely and solutionoriented manner.
• Identify potential challenges to retention and recommend strategies to improve client experience.
• Support the development of client feedback mechanisms (e.g. surveys interviews) and share insights with internal teams.

Qualifications:

• Minimum of a bachelors degree in human services from an accredited college or university
• Minimum 3 years of experience providing behavioral health communitybased services
• Must have a minimum certification as a QMHPC QMHPA OR CSAC LMHP or person seeking licensure is preferred.
• Familiarity with and ability to interpret and apply healthcare laws regulations accreditation standards state licensure or certification and best practices in healthcare compliance program implementation
• Knowledge of the principles of The Joint Commission and must be well versed in CMS guidelines
• Ability to adapt to change and work under stressful situations.
• Knowledge and understanding of the Regulatory Compliance Virginia Department of Behavioral Health and Developmental Services DMAS
• Strong ethical values that support the mission and values of Civitas Health Services Inc. to include diversity equity and inclusion principles.
• Must have strong and effective verbal and written communication skills
• Must have an outgoing and assertive personality

Preferred Characteristics:

• CommunityOriented: You are passionate about improving access to care and believe in the power of community partnerships.
• Empathetic & PersonCentered: You listen actively communicate compassionately and always put people first.
• Professional & Culturally Competent: You demonstrate sensitivity integrity and professionalism in all interactions.
• Strategic & ResultsDriven: You contribute ideas analyze outcomes and seek to improve processes.
• MissionDriven: You are aligned with the vision and values of Civitas and motivated by meaningful impact.

Required Experience:

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