Front Office Supervisor - Hilton Irvine Orange County Airport
Front Office Supervisor - Hilton Irvine Orange County Airport
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Job Description
EOE/AA/Disabled/Veterans
What are we looking for
Since being founded in 1919 Hilton has been a leader in the hospitality industry. Today Hilton remains a beacon of innovation quality and success. This continued leadership is the result of our Team Members staying true to our Vision Mission and Values. Specifically we look for demonstration of these Values:
- Hospitality Were passionate about delivering exceptional guest experiences.
- Integrity We do the right thing all the time.
- Leadership Were leaders in our industry and in our communities.
- Teamwork Were team players in everything we do.
- Ownership Were the owners of our actions and decisions.
- Now We operate with a sense of urgency and discipline
In addition we look for the demonstration of the following key attributes:
- Quality
- Productivity
- Dependability
- Customer Focus
- Adaptability
What will it be like to work for Hilton
Hilton is the leading global hospitality company spanning the lodging sector from luxurious fullservice hotels and resorts to extendedstay suites and midpriced hotels. For nearly a century Hilton has offered business and leisure travelers the finest in accommodations service amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And our amazing Team Members are at the heart of it all!
The Benefits Hilton is proud to support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment thanks to innovative programs and benefits such as:
- Access to pay when you need it through DailyPay
- Medical Insurance Coverage for you and your family
- Mental health resources including Employee Assistance Program
- BestinClass Paid Time Off (PTO)
- Go Hilton travel program: 100 nights of discounted travel
- Parental leave to support new parents
- DebtFree Education: Team Members will have access to a wide variety of educational credentials through our partnership with Guild Education including: college degrees and professional certifications
- 401K plan and company match to help save for your retirement
- Hilton Shares: Our employee stock purchase program (ESPP) you can purchase Hilton shares at a 15 percent discount
- Career growth and development
- Team Member Resource Groups
- Recognition and rewards programs
*Available benefits may vary depending upon propertyspecific terms and conditions of employment.
#LIVS1
The Hilton Irvine/Orange County Airportis looking for a Front Office Supervisorto join the team!
Located within a few miles of Newport Beach South Coast Plaza and the Irvine Spectrum shopping centers the property has 306 guest rooms with over 22000 square feet of event space and 8 meeting rooms.
Our team members love being a part of our awardwinning culture. Here you will enjoy competitive health benefits career growth opportunities and our amazing Go Hilton travel discount program. In addition the property offers free meal while on shift free parking and drycleaning service for uniforms.
- Classification: Fulltime
- Shifts: mornings weekends and holidays are required
- The hourly rate: $22.88 to $28.60 based on experience
The ideal candidate for this role will possess:
- Minimum one year experience as a front desk agent
- Minimum one year experience as a supervisor in hotel operations
- Flexibility with scheduling
- Previous training experience is highly preferred
What will I be doing
As a Front Office Supervisor you would be responsible for assigning work and ensuring the completion of daily tasks in Front Office operations in the hotels continuing effort to deliver outstanding guest service and financial profitability. Specifically you would be responsible for performing the following tasks to the highest standards:
- Assign work and supervise team member performance in all Front Office procedures including but not limited to guest checkin and checkout lobby traffic and flow luggage assistance telephone operator services and determining room rates and availability
- Respond to guest inquiries and resolve issues and complaints in a timely friendly and efficient manner
- Support and assist team members in handling guest inquiries and requests and in resolving guest complaints
- Schedule assign daily work lead preshift meetings inform and train team members
- Monitor observe and assist in evaluating team member performance
- Monitor lobby traffic and adjust staffing accordingly
Required Experience:
Manager
Employment Type
Full-Time
