Independent Living Coordinator - Part Time - 18 Hours per week

Independent Living Coordinator

Reporting to the Independent Living Manager the Independent Living Coordinator will be part of a team who provide supportive responsive effective and flexible housing management and support to customers in Independent Living. The Independent Living Coordinator is responsible for promoting and maximising independence for older people within a user led environment in line with the Great Places Service Commitment framework.

What youll be doing

• Supporting customers involving relevant parties where appropriate to maintain their independence and thrive in their tenancy and community.
• Responsible for all aspects of tenancy management including; voids allocations managing tenancy end and new tenancies customer inductions rents ASB and challenging behaviour and breaches of occupancy agreements and the reporting and monitoring of repairs maintenance and adaptations.
• Responsible for general building management health and safety maintaining security and building compliance.
• Supporting the welfare of customers providing welfare checks in line with the service offer responding to alarm calls and emergencies when on site and working closely with customers relatives and support agencies to ensure that customers housing and support needs are met;
• Completing Personal Safety Plans with all customers as required taking a Person Centred Approach to provide advice and guidance to customers to maintain their security and safety assisting them to identify any risks and how these might be managed;
• Maintaining accurate and timely records as required for the role and in line with Data Protection regulations to ensure that information is recorded and shared as required to support customers and maintain the safety of services;
• Actively promoting partnership working with other agencies signposting their services to our customers where appropriate and supporting our customers to access relevant services;
• Encouraging and supporting customers to organise or access social activities encouraging engagement with other agencies and the wider community;
• Ensuring any safeguarding concerns are promptly dealt with and appropriate action is taken;
• Adhering to relevant guidelines and workflows working in line with the Great Places Service Commitment framework.

What youll need

• Experience and understanding of safeguarding of vulnerable adults.
• Experience of administration and recording procedures with an in depth understanding of confidentiality;
• Working experience of applying Health & safety legislation;
• Relevant professional qualification/memberships or equivalent experience;
• Experience of basic housing processes and welfare benefits;
• Have relevant and up to date knowledge around housing and tenancy legislation and procedures which can be acted upon to make informed decisions;
• Able to travel to multiple locations;
• Driving licence and access to transport.

What we need from you

• Ability to complete tasks in an accurate and timely manner when working under pressure and maintain attention to detail;
• Effective liaison with colleagues and other stakeholders to give or find information to resolve problems;
• Highly organised with an ability to plan prioritise and manage deadlines;
• Use of the relevant range of Microsoft Office applications;
• Awareness of working within budgets and Value for Money and first line response to complaints
• You will be required to attend a number of face to face training sessions as well as virtual sessions and elearning.

What we give you in return for your hard work and commitment

• Pension DC Scheme (up to 10% contribution from both colleague and Great Places)
• WPA Healthcare auto enrolled at no contribution level with 1250 of savings available option to increase & add on family members
• The Market Place high street restaurant & supermarket discounts gym memberships cycle to work smart tech loans and much more
• Annual Leave Start at 26 days annual leave increasing up to 30 days Bank Holidays
• Lottery Monthly draw with 1st @ 250 2nd @ 75 and 3rd @ 50
• Savings Club You can put aside money each month for 11 months to help you save for that special something (pays out in Novembers salary)
• Help with transport We offer season ticket loans an affordable way to purchase season tickets for public transport at discounted rates .
  

At Great Places we believe the wellbeing of our colleagues is vital to enable them to deliver to great services all your benefits can be used inside and outside of work.

Great Places Housing Group is committed to safeguarding and promoting the welfare of children young people and adults and expects all our colleagues to share this commitment.

All successful applicant(s) will be subject to an enhanced criminal records background check (Child and Adult Workforce Child Barred List).

Further detail on our commitment to safeguarding children/young people & vulnerable adults can be found in the Great Places Housing Group Safeguarding Policy & Recruitment Policy on our website.

INDAD

Great Places Housing Group exists to improve the lives of the people living in our 25000 homes across the North West and Yorkshire. We are much more than just a landlord providing a widerange of services and promoting partnership work to create vibrant sustainable communities.

You can find details of our story our vision and our values here.

At Great Places we are committed to using inclusive hiring embracing diversity and difference we enrich our teams with varied perspectives drive and innovation to create an environment in which everyone can thrive. We welcome applications from people of all identities backgrounds and cultures and are committed to fostering an environment in which everyone can be their authentic self; building a workforce that truly reflects the diverse communities we serve.

We want to create a recruitment process that allows you to perform at your best! Should you need any support or information throughout the process please reach out to our recruitment team at.