Field Engineer
Field Engineer
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Salary Not Disclosed
1 Vacancy
Job Description
Founded in 1984 AFL is an industryrecognized global leader in optical fiber network infrastructure. Our customerfirst highspeed fiber network solutions serve various markets including energy enterprise and hyperscale across 130 countries. Products and services include single and multimode optical fiber cable test and inspection equipment and our awardwinning Data Center Interconnect solution enabling centralized resource management for enhanced performance across multiple data center facilities.
Our recent European expansion brings endtoend sustainable optical fiber solutions closer to our valued EMEA customers prioritizing customer satisfaction while lowering emissions in line with our Environment Social and Governance (ESG) strategy.
AFL is headquartered in Spartanburg South Carolina United States with facilities in multiple global locations including the UK Canada India China Mexico and Australia. AFL is a subsidiary of Fujikura Ltd.
Solution Design & Integration
- Collaborate with hyperscale customers to design and implement customized solutions based on product capabilities and customer requirements.
- Guide customers through the integration of our products into their existing infrastructure ensuring compatibility with their unique configurations.
- Provide technical expertise on how to scale products to meet the demands of large distributed systems and cloud environments.
Product Demonstration & Testing
- Lead product demonstrations and proofofconcept (POC) testing to showcase the value of our solutions in largescale highperformance environments.
- Conduct system validation and performance testing in collaboration with customers and product development teams to ensure that solutions meet expected operational benchmarks.
Training & Technical Enablement
- Provide indepth training to customer teams empowering them to optimize product use and performance in their hyperscale environments.
- Create and deliver technical content such as training materials application notes and troubleshooting guides to help customers achieve maximum value from the products.
Hyperscale Customer Support & Troubleshooting
- Provide onsite and remote technical support for hyperscale customers addressing system and applicationlevel issues focusing on scalability performance and reliability.
- Diagnose troubleshoot and resolve complex technical issues within largescale environments ensuring minimal downtime and maximum performance.
- Act as a key technical point of contact for customers offering expert advice on best practices for deploying and optimizing our solutions in hyperscale environments.
Customer Feedback & Continuous Improvement:
- Collect and analyze feedback from customers to relay valuable insights to product management R&D and engineering teams for continuous product enhancement.
- Participate in postdeployment reviews to ensure customer satisfaction and identify opportunities for further optimization or product development
Knowledge and experience:
- 3 years of experience in field engineering application support or technical consulting specifically within hyperscale data centers cloud computing or largescale infrastructure environments.
- Certified Network Cable Installer (CNCI) Certified Data Centre Design/Professional (CDCD/P) or Registered Communications Distribution Designer (RCDD) are a plus
- Strong technical knowledge of hyperscale data center CoLocation and Enterprise Data center architecture.
- Experience with deployment integration and optimization of hardware solutions in largescale environments.
- Expertise in troubleshooting complex networks within data center environments.
- Excellent communication skills with the ability to convey complex technical concepts to both technical and nontechnical stakeholders.
- Ability to work independently manage multiple customer projects simultaneously and meet deadlines.
- Experience of working in geographically distributed global teams
- Proficient use of specialized tools for splicing testing and troubleshooting fibre optic cables (both via LSPM and OTDR) to meet highperformance standards.
Employment Type
Full-Time
