Commercial Director

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A WORLD OF REWARDS

• Free and healthy meals when on duty
• Grow your Career !
• Personal Development programmes designed to support you at every step of your career
• A chance to make a difference through our Corporate Responsibility programmes Find out what and how we are doing ()
• Team Member Travel Program: discounted hotel nights plus 50% off Food and Beverages (subject to individual outlets)
• Team Member Referral Program
• High street discounts: with Perks at Work
• Holiday: 28 days including bank holidays (increasing yearly to up to 33 days)
• Discounted dental and health cover
• Free Parking
• Subsidised Taxi Scheme
• Guest Experience Day after successfully passing probation
• Modern and inclusive Team Members areas

The Commercial Directoris responsible for developing a commercial strategy covering all segments and channels to maximize total revenue and profit performance as well as market share penetration of the hotel.

This role will drive the planning and execution of the commercial strategy and activity through supporting the Revenue management team Sales Catering and Events Marketing eCommerce and Public Relations teams through working effectively with area support teams. F&B commercial activities will be shared responsibilities with the F&B Manager Director of Operations GM and the Commercial Director.

The Commercial Director is a role model for the commercial community within the owned and managed portfolio in EMEA and develops teams and individuals in these functions whilst being a Key business partner to the Hotel General Manager. They support hotels in deriving the most value from Hilton Worldwide Sales teams. The Commercial Directors role is key to seize new opportunities through strong customer relations and works as an Ambassador for the company with our Owners and Key Stakeholders. .

The role ensures that commercial management strategies are set for all revenue streams and that all systems are used to their full potential to yield the highest possible amount of revenue from all available space whether in Rooms Meeting Space outlets or other revenue departments. Driving overall FMS results gaining an Unfair share through a disciplined execution of commercial activities.

A Commercial Director will be lead coach develop recruit and retain future talents. He/she will manage performance develop and evaluate the commercial team members on the agreed KPIs. Specifically a Commercial Director will perform the following tasks to the highest standards:

• Directly accountable for driving the Top line Budget and Forecast by implementing a commercial strategy and business plan through to execution using the Hilton Worldwide Commercial Focus process and all available business tools and intelligence available. Deliver as a minimum the budgeted revenues across all revenue streams To include but not limited; All Rooms GC&E F&B Leisure and Spa with a control on cost of sale route to market channel shift and marketing / Ecommerce opportunities.
• Work with the GM Finance and Operations Director to ensure profits are maximized in line with TGOP and EBITDA targets set.
• Ensure Business Review Guidelines (current to 5 years) all Pricing & Rate Quotation Strategies are in place in order to maximize all pricing components of sales and catering opportunities and achieve positive group market share.
• Support various On Property RDOSs and Area Marketing teams in coordinating hotel level marketing sales and public relations activities. Liaise with regional support and brand teams to provide maximum benefit to hotel performance.
• Support RMCC to establish an optimal mix review and validate forecasts develop strategies for different demand periods and review and approve retail and group pricing strategies.
• Develop and maintain strong relationships with all stakeholders owners hotel teams HWW matrix support teams to ensure commercial benefits of the hotel.
• Liaise with VP of Operations presents commercial strategies to Regional Team and key stakeholders.
• Consistently conforms to Hilton brand standards and corporate identity and utilizes all communication tools (under the guidance of regional marketing and BPS).
• Keeps in touch with Market trends and review/amend strategies accordingly in line with the evolving market conditions.
• Participate in the leadership activity of the Hotel and Region.
• Leadership in a Dynamic Environment: Lead a team of 8 ensuring seamless operations in the everchanging airport setting.
• Adaptability and Flexibility: Be prepared to manage lastminute changes including overseeing last minute changes over weekends to accommodate the evolving needs of airport operations.
• Market Share Excellence: Maintain and enhance the hotels reputation for staying ahead and gaining market share.
• Revenue Optimization: Demonstrate expertise in capitalizing on opportunities to maximize the hotels 20 million revenue.
• AwardWinning Standards: Uphold the hotels tradition of excellence having won the Leading Airport Hotel of the Year award for the past 9 years.

Ideal candidate: It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• Already Commercial Director or Commercial Manager
• RMCC Revenue Manager
• Sales Director with Revenue experience and/or expertise excellent knowledge of revenue
• Minimum of 3 years hospitality/travel industry experience in a revenue generating or commercial services role.
• Minimum 3 years of experience presenting sales plans presentations etc. to senior level executives and constituent groups
• 3 experience working in a collaborative/matrixed environment
• 3 years working with departmental financial data to make strategic/tactical decisions
• 3 years of experience evaluating and identifying business opportunities for a business
• At least 3 years of experience managing a sales or commercial team
• Fluent in English
• 3 years working in a multicomplex hotel/travel industry environment.
• Experience in multiple disciplines with knowledge of Marketing Ecommerce and Finance.
• Highly Adaptable and Dynamic: Quick to respond to changes in airport operations.
• Flexible: Ready to step in during weekends and handle unexpected situations.
• Strategic Thinker: Proven ability to sustain and grow market share.
• RevenueDriven: Skilled in identifying and maximizing revenue opportunities.
• Commitment to Excellence: Dedicated to maintaining high standards and achieving awardwinning performance.

EVERY JOB MAKES THE STAY.

At Hilton It Matters Where You Stay but The Stay is only one side of the story. We know it takes hundreds of jobs to create unforgettable experiences for our guests and behind every job theres an extraordinary person working to make each Stay magical. Thats why at Hilton Every Job Makes the Stay.

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