Sr. Ops Engineer, MSP-CX DR, Mechatronics & Sustainable Packaging Customer Experience
Sr. Ops Engineer, MSP-CX DR, Mechatronics & Sustainable Packaging Customer Experience
Posted on :
05-05-2025
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1 Vacancy
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Job Description
Amazon is at the forefront of innovation within the space of fulfillment technology and robotics. We are seeking an innovative and solutionsoriented Operations Engineer to be a part of our global effort to develop and deliver the next generation of worldclass technology systems inside our fulfillment centers in Europe.
In the Mechatronics & Sustainable Packaging Customer Experience (MSPCX) organization we have the unique role and privilege to work backwards from our customer needs and represent their voice through the entire products lifecycle (from product development to deployment to support & service) embodying Amazons leadership principle: Customer Obsession. We raise the bar on the readiness of new technologies in deployment and on the performance of those already in production; our mission is to transform standalone workcells into endtoend integrated solutions that are safe easytooperate easytomaintain easytodeploy and easytoservice.
Successful candidates will have strong experience in technology development and testing with mechatronics equipment.
This position is responsible for the schedule scope and cost planning for large scale fulfillment
technology and robotics projects into both live and new fulfillment centers across Europe. As Sr. Operations Engineer your primary role is to own the coordination and execution of definition installation
commissioning deployment ramp up and support of the MSP products in the field. In parallel to the
execution you will be responsible for driving continuous improvement ideas into both the deployment cycle time (safety quality and productivity) and will be responsible for detailing engineering design improvements to the hardware engineering and product teams to simplify the installation. This role will require the ability to build relationships and capture and synthesize the voice of the customer.
Come help us make history!
Flexible locations across the EU (Italy Germany Spain and France) and the UK.
Key job responsibilities
You will manage the development of project plans and technical solutions which may be defined
You will Influence internal and external partner teams and suppliers
You will own the strategical definition of the technologies and the tactical planning on the installation of complex crossfunctional projects with considerable impact across the functions of schedule scope cost and product performance. Projects may span organizations or geographies in support of a business objective and includes the management of contractors and vendors
You will support the strategy of your program/product for annual planning of resources and budget defining deployment plans of record and continuous improvement goals. This includes setting standards driving mechanisms and delivering efficiencies across both deployment execution and machine performance based on your own observations and the voice of the customer
You will own communication of program execution and performance both verbally and in writing consolidating inputs across multiple internal crossfunctional business teams
This is a travelbased role and you will be expected to travel to meet the requirements of your projects across Europe upwards of 75% or more
A day in the life
In this role you will be focused on two primary lines of effort. The first is deployment project management and the second is product ramp up support. On a daily basis you will be expected to collaborate with hardware engineering technical program and product managers and internal customers including site maintenance and operations teams to ensure the product you are deploying is both ready for deployment and capable of achieving the business requirements. You will travel to your project sites collaborate both virtually and in person to ensure all business stakeholders are aligned on program status. You will manage the day to day project scheduling and budget management and work on continuous improvement activities to improve the projects in your space. You will spend time with your manager to develop your professional skills and collaborate amongst your team to move the needle on the services you are accountable for.
About the team
The CX (Customer Experience) team within Mechatronics & Sustainable Packaging
works backwards from Internal Customer insights to (1) Validate (2) Deploy and (3) Support MSP solutions globally maximizing solutions readiness and customer satisfaction. MSP CX maintains unified accountability in the field towards our internal Customers (Maintenance Operations ACES Process Engineering GES Ops Engineering etc.) enabling vertical integration and lifecycle management of MSP solutions across 3 pillars: (1) Quality Assurance (2) Deployment & Rampup and (3) Support. (1) MSP CX Quality Assurance is a new team under establishment that will own qualifying and testing MSP solutions and validating they are ready to launch; it will adopt a comprehensive and continuous approach to qualification beginning at the earliest stages of ones lifecycle to represent Customer requirements and continues through all future changes towards the latest stage of deprecation working backwards from Customer needs. This team will tightly partner both within MSP (with the product development and scale teams) and outside MSP (with Ops RME PE ACES GES etc.). (2) MSP CX Deployment & Rampup leads onsite implementation activities providing continuity from early fieldAlphas/prototypes through Betas and up to General Availability (GA) through the first few months of site rampup. (3) MSP CX Support provides Technical Safety Operations and Maintenance Support for MSP solutions that have graduated to Production.
Bachelors degree in Engineering (Mechanical or Electrical Engineering) or other STEM field degrees
More than 5 years experience and strong technical background in relevant fields of automated or nonautomated material handling equipment
Experience directly managing and responsible for multiple large projects
Experience in managing vendors
Proficiency with Microsoft Office products and applications
Experience using CAD software (AutoCAD REVIT BIM 360 etc.)
Ability to travel upwards of 75%
Masters degree in engineering mechanical operations supply chain business administration or equivalent STEM field
Experience in Logistics Distribution or Fulfillment processes
Experience in Six Sigma Lean manufacturing or other operations engineer tools
Demonstrated design and/or implementation experience with integrated automation solutions such as material handling systems highspeed packaging lines or manufacturing lines.
Experience with benchmarking technical equipment and metrics
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover invent simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( to know more about how we collect use and transfer the personal data of our candidates.
m/w/d
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
In the Mechatronics & Sustainable Packaging Customer Experience (MSPCX) organization we have the unique role and privilege to work backwards from our customer needs and represent their voice through the entire products lifecycle (from product development to deployment to support & service) embodying Amazons leadership principle: Customer Obsession. We raise the bar on the readiness of new technologies in deployment and on the performance of those already in production; our mission is to transform standalone workcells into endtoend integrated solutions that are safe easytooperate easytomaintain easytodeploy and easytoservice.
Successful candidates will have strong experience in technology development and testing with mechatronics equipment.
This position is responsible for the schedule scope and cost planning for large scale fulfillment
technology and robotics projects into both live and new fulfillment centers across Europe. As Sr. Operations Engineer your primary role is to own the coordination and execution of definition installation
commissioning deployment ramp up and support of the MSP products in the field. In parallel to the
execution you will be responsible for driving continuous improvement ideas into both the deployment cycle time (safety quality and productivity) and will be responsible for detailing engineering design improvements to the hardware engineering and product teams to simplify the installation. This role will require the ability to build relationships and capture and synthesize the voice of the customer.
Come help us make history!
Flexible locations across the EU (Italy Germany Spain and France) and the UK.
Key job responsibilities
You will manage the development of project plans and technical solutions which may be defined
You will Influence internal and external partner teams and suppliers
You will own the strategical definition of the technologies and the tactical planning on the installation of complex crossfunctional projects with considerable impact across the functions of schedule scope cost and product performance. Projects may span organizations or geographies in support of a business objective and includes the management of contractors and vendors
You will support the strategy of your program/product for annual planning of resources and budget defining deployment plans of record and continuous improvement goals. This includes setting standards driving mechanisms and delivering efficiencies across both deployment execution and machine performance based on your own observations and the voice of the customer
You will own communication of program execution and performance both verbally and in writing consolidating inputs across multiple internal crossfunctional business teams
This is a travelbased role and you will be expected to travel to meet the requirements of your projects across Europe upwards of 75% or more
A day in the life
In this role you will be focused on two primary lines of effort. The first is deployment project management and the second is product ramp up support. On a daily basis you will be expected to collaborate with hardware engineering technical program and product managers and internal customers including site maintenance and operations teams to ensure the product you are deploying is both ready for deployment and capable of achieving the business requirements. You will travel to your project sites collaborate both virtually and in person to ensure all business stakeholders are aligned on program status. You will manage the day to day project scheduling and budget management and work on continuous improvement activities to improve the projects in your space. You will spend time with your manager to develop your professional skills and collaborate amongst your team to move the needle on the services you are accountable for.
About the team
The CX (Customer Experience) team within Mechatronics & Sustainable Packaging
works backwards from Internal Customer insights to (1) Validate (2) Deploy and (3) Support MSP solutions globally maximizing solutions readiness and customer satisfaction. MSP CX maintains unified accountability in the field towards our internal Customers (Maintenance Operations ACES Process Engineering GES Ops Engineering etc.) enabling vertical integration and lifecycle management of MSP solutions across 3 pillars: (1) Quality Assurance (2) Deployment & Rampup and (3) Support. (1) MSP CX Quality Assurance is a new team under establishment that will own qualifying and testing MSP solutions and validating they are ready to launch; it will adopt a comprehensive and continuous approach to qualification beginning at the earliest stages of ones lifecycle to represent Customer requirements and continues through all future changes towards the latest stage of deprecation working backwards from Customer needs. This team will tightly partner both within MSP (with the product development and scale teams) and outside MSP (with Ops RME PE ACES GES etc.). (2) MSP CX Deployment & Rampup leads onsite implementation activities providing continuity from early fieldAlphas/prototypes through Betas and up to General Availability (GA) through the first few months of site rampup. (3) MSP CX Support provides Technical Safety Operations and Maintenance Support for MSP solutions that have graduated to Production.
Bachelors degree in Engineering (Mechanical or Electrical Engineering) or other STEM field degrees
More than 5 years experience and strong technical background in relevant fields of automated or nonautomated material handling equipment
Experience directly managing and responsible for multiple large projects
Experience in managing vendors
Proficiency with Microsoft Office products and applications
Experience using CAD software (AutoCAD REVIT BIM 360 etc.)
Ability to travel upwards of 75%
Masters degree in engineering mechanical operations supply chain business administration or equivalent STEM field
Experience in Logistics Distribution or Fulfillment processes
Experience in Six Sigma Lean manufacturing or other operations engineer tools
Demonstrated design and/or implementation experience with integrated automation solutions such as material handling systems highspeed packaging lines or manufacturing lines.
Experience with benchmarking technical equipment and metrics
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover invent simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( to know more about how we collect use and transfer the personal data of our candidates.
m/w/d
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Required Experience:
Senior IC
Employment Type
Full-Time
Key Skills
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