Auto Claims Specialist I (3026)
Auto Claims Specialist I (3026)
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Salary Not Disclosed
1 Vacancy
Job Description
We welcome applications from all qualified job seekers. Should you require accommodations throughout the application or hiring process please dont hesitate to contact as we are committed to ensuring a seamless and accessible experience for all candidates.Also consider joining our Indigenous Peoplesor People with Disabilities Talent Pool to receive information about future opportunities and to learn more about our DEI hiring.
Are you a current ICBC Employee Click here to access our internal portal.
Position Highlights:
Were looking for motivated individuals to join our Claims Contact Centre as PartTime Auto Claims Specialist I. In this impactful role youll be the first point of contact for customers reporting claims to ICBC. Your empathy and excellent communication skills will be key in supporting customers as they navigate the claims process. Youll handle tasks such as initiating claim files gathering first notice of loss information and resolving straightforward claims at first contactor directing them to the appropriate team for further assistance.
Position Requirements:
- Minimum of 2 years of proven customer service experience in industries such as call centers insurance phone/internet providers financial services or similar fields
- A genuine passion for helping others and building strong trusted customer relationships
- Comfort handling emotionally sensitive situations with empathy and professionalism
- Strong verbal and written communication skills to connect with customers via phone and email
- Excellent multitasking time management and adaptability in a dynamic environment
- Confident promoting company products and services with a positive professional attitude
- Minimum typing speed: 35 WPM with 90% accuracy
- Minimum data entry speed: 5500 keystrokes/hour with 95% accuracy
- Ability to score 75% or higher on a Call Centre Listening Evaluation
- Thrive in a fastpaced highvolume setting
- Previous call centre experience is a plus
- A valid Class 5 drivers license with a clean driving record
Shift Availability:
Our contact centre operates 7 days a week Monday through Sunday. We assign shifts based on business needs so flexibility with scheduling is important.
Position Information:
About us:
At ICBC its our job to make sure the car insurance system works for all British Columbians today and in the future. If you want to make the most of your skills and expertise while growing your career we want you. A career at ICBC is an opportunity to be part of a talented diverse and inclusive team that is driven to serve its customers and community. You can expect a competitive salary comprehensive benefits and a collaborative work environment. If you are reliable and dependable contact us today to be part of our talented and diverse team as we work together to create an insurance system we can all be proud of.
Work arrangements defined:
- Remote you will work entirely remotely from within British Columbia with no required office attendance on a regular basis except for one required visit to the primary office per month.
#IND1
Required Experience:
Unclear Seniority
Employment Type
Part-Time
