Facilitator 1 (41-3367)
Facilitator 1 (41-3367)
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Job Description
Job Description
Regular duties include:- Provide telephonic and Zoom customer service to selfrepresented litigants in family law cases;
- Explain the purpose or function of available court forms and court procedures in these cases identifying applicable statutes rules and procedural requirements;
- Assess situations presented by customers and identify needed court forms and referral information; explain how to calculate child support how to navigate the FLSHC and courts websites and provide appropriate forms and information by email fax or U.S. mail;
- As needed interact with court staff statewide to understand customers files local procedural requirements or local resources;
- Provide telephonic and Zoom customer service to selfrepresented litigants in all case types regarding the courts TrueFile efiling system and the online dispute resolution process;
- Assist with the administration of FLSHC classes including Family Law Education Class and Hearing and Trial Preparation Class;
- Participate in ongoing training opportunities with the FLSHC director staff attorney judges attorneys agency staff and others with relevant expertise; this includes training regarding court procedure divorce dissolution child support paternity and domestic violence cases changes due to new legislation new or amended court rules or new Supreme Court opinions;
- Work with selfrepresented litigants and individuals with limited English proficiency and work with individuals who may be difficult emotional or mentally ill;
- Assist with special projects such as helping ensure court cases statewide are covered by a language or sign language interpreter when needed creation and production of educational videos support the Early Resolution Project in Anchorage research referrals and other information as requested by the Director.
Some of the knowledge skills and abilities an ideal candidate should have are listed below. Please address these in your professional cover letter.- Ability to follow strict guidelines while exercising independent judgement.
- Excellent customer service skills.
- Strong oral and written communication skills.
- Comfort in talking with emotional confused or angry people on the telephone.
- Experience providing instruction or training to others.
- Consistently good work habits regarding attendance and punctuality.
- Experience conducting internet research with above average skill in MS Word Outlook and Zoom.
- Ability to work independently and as part of a team.
This position is flexiblystaffed. Progression to higher level may occur after 3 years when the incumbent: 1) successfully completes a specified training plan; 2) meets all other specified terms of the flexible staffing agreement; 3) meets the minimum qualifications of the higher level; 4) is certified by the supervisor as capable to perform at the higher level; and 5) is approved by the Human Resources Department. When certified the position may be reclassified to Facilitator 2 salary range 14 ($31.30 hourly).
Work Hours
Fulltime court employees are scheduled to work 37.5 hours per week. The work hours for this position are Monday Friday 9:15 a.m. to 5:15 p.m. with a 30minute lunch break or 8:45 a.m. to 5:15 p.m. with a onehour lunch break.IMPORTANT:Please attach a letter expressing your interest in employment as a Facilitator with the Alaska Court System. Failure to submit a letter may disqualify you from consideration for an interview.LEGAL RIGHT TO ACCEPT EMPLOYMENT
The States online recruitment system Workplace Alaska requires applicants to certify that they have a legal right to accept employment in the United States. It is the responsibility of the employee to maintain the appropriate documentation to accept or continue legal employment. The State of Alaska does not function as an employer sponsor.
What benefits do we offer Typical Benefits for Full Time Employees Include:
- 12 paid holidays per year
- Medical and dental coverage for employee and eligible dependents
- Vision plan (optional)
- Employerpaid Basic Life insurance with additional coverage available
- Membership in the Public Employees RetirementSystem (PERS)
- Alaska Supplemental Annuity Plan (SBS) in lieu of contributions to Social Security
- Alaska Deferred Compensation Plan (optional)
- Personal leave accrual
For more information on the Alaska Court System please visit:
For informationabout what state courts do please watch the following short video:
VIDEO: The who what when where and how of state courts
The Alaska Court System is an EEO employer and proudly promotes diversity.
Minimum Qualifications
A high school diploma or General Educational Development (GED) certificate; AND
Two years of customer service work experience (paid or volunteer) that involved working directly with the public or clients.OR
A high school diploma or General Educational Development (GED) certificate; AND
One year of legal office work experience. The required work experience is met by service such as a Court Case Manager 1 Court Case Manager 2 Courtroom Judicial Assistant Chambers Judicial Assistant or Court Supervisor with the Alaska Court System or similar experience with another employer.OR
A high school diploma or General Educational Development (GED) certificate; AND
Successful completion of a twoyear paralegal curriculum.OR
A bachelors degree in any field from an accredited college.
Additional Required Information
- Additional Required Information:
This applies to your application submission.
Documents to be Attached to the Application (REQUIRED):
- A professional letter of interest completed per the instructions below.
- Postsecondary transcripts if using education to meet minimum qualifications.
Documents to be Submitted at the Time of Interview (REQUIRED):
If you are selected to advance to the interview phase of the recruitment process you must provide the following at the time of the interview (if not already attached to your application):
- Copies of your most recent (2) performance evaluations if available.
- A list of two or three professional references who have had supervisory authority over you along with their email addresses and daytime contact phone numbers.
LETTER OF INTEREST
Please attach a letter of interest to your application before submitting it online or if unable to attach to your application email it to Your letter should:
1) Be professionally written and include proper format grammar spelling and punctuation.
2) Explain how you meet the minimum qualifications of the position.
3) Express your interest in employment with the Alaska Court System.
Your letter will be used to help determine which applicants will advance to the interview phase of the recruitment and selection process.
KEYBOARDING CERTIFICATION REQUIRED
Attach a recent keyboarding certification (dated within one year) to your application that verifies your keyboarding speed of 40 wpm or higher (net). Online keyboarding tests (often at no cost) are accepted with a valid website address noted on the document. Acceptable websites include: and
In addition keyboarding tests are given at any Alaska Job Center location. A list of locations is available at:
WORK HISTORY
If using work experience not already documented in your application provide the employers name your job title dates of employment and whether full or parttime. Applications will be reviewed to determine if the responses are supported and Minimum Qualifications are clearly met. If they are not you will not advance to the interview and selection phase of the recruitment.
EDUCATION
If postsecondary education is required to meet the Minimum Qualifications you must fill in the Education and Training section of the application. If you have not obtained a degree please indicate the number of credit hours earned in the Degree Obtained field. Copies of academic transcripts will be required.
SELECTION PROCEDURE
Applicants will be required to meet the Minimum Qualifications as outlined above. Unfortunately we cannot always interview all applicants. If your application is considered not qualified you will be sent a notice within two weeks after the closing date for this recruitment. If you believe your application was improperly disqualified you may appeal this decision to the Human Resources Director at 820 West 4th Avenue Anchorage AKwithin five workdays from the date the notice is mailed to you. Qualified applications will be forwarded to the hiring manager.
NEPOTISM REVIEW
To avoid a conflict of interest and the appearance of impropriety applicants who have a spouse close relative and/or regular member of their household employed by the Alaska Court System may not be considered for employment without the approval of the Administrative Director.
BACKGROUND CHECK
A background check will be conducted prior to an employment offer being made. Applicants who have prior convictions that have been set aside under the terms of a suspended imposition of sentence (SIS) may answer no to these questions. If you are not sure if your situation requires disclosure please contact the Human Resources Department at (907). The Court System reserves the right to confirm all background information.
Contact Information
Contact Title:Recruitment
Mailing Address: 820 West 4th Avenue Anchorage AK 99501
Phone Number: (907)
Employment Type
Full-Time
