Plumbing Service Manager

Benjamin Franklin Plumbing

Posted on : 05-05-2025

Employer Active

1 Vacancy

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Job Location

Oklahoma City - USA

Monthly Salary

Not Disclosed

Salary Not Disclosed

Vacancy

1 Vacancy

Posted on : 05-05-2025

Job Description

Benefits:

401(k) matching
Bonus based on performance
Company parties
Competitive salary
Dental insurance
Employee discounts
Free uniforms
Health insurance
Opportunity for advancement
Paid time off
Relocation bonus
Signing bonus
Training & development
Vision insurance

Plumbing Careers at Benjamin Franklin Plumbing

Do you value professionalism and punctuality Do you want to work with the best professionals in the plumbing industry Then you could be a candidate for Benjamin Franklin Plumbing! If you are an individual who values a rewarding career and would like your customers to be genuinely satisfied you may be a match for our team.

Works with the Operations Manager and the General Manager on the following:

The Service Manager should be responsible for scheduling and supervising employees to effectively provide service repair and installation for customers. The Service Manager supports good customer relations by ensuring that services are provided as scheduled at competitive prices and that all applicable codes and regulations are adhered to.

Primary Responsibilities:

Supervises and delegates service personnel to include assistance with hiring scheduling personnel setting work priorities training completing time sheets evaluating performance and supervising work assignments to ensure effective operations.

Assures oncall schedule is complete and fulfilled.

Assist oncall technicians as needed.

Works with operations to evaluate workload and schedules to maximize production and minimize overtime.

Works with operations to ensure each job is completed on time and to customer satisfaction and performs onsite inspections.

Works with operations to review service paperwork and ensures all field personnel adhere to procedural reporting and documentation standards.

Evaluates staff to determine training requirements and provides recommendations to the Operations Manager.

Maintains 70% Billable Efficiency among technicians and works to reduce shop time and downtime.

Provides coaching feedback and ongoing technical and communication training to all subordinates to increase performance.

Inventory management oversees stocking of trucks point of contact when technicians need material in the field.

Assists with oversight of safety reporting.

Participates in all companysponsored training classes.

Manages warranty calls and callbacks. Must maintain a callback rate of less than 2%.

Oversees the management and maintenance of equipment vehicles and tractors.

Effectively manages conflict resolution with clients through clear communication promptly addressing all concerns questions or problems.

Communicates with other departments to ensure the proper transfer of all service work business data.

Maintains a professional image at all times by:

Wearing only company approved and provided Ben Franklin apparel.

Following safety policies and procedures.

Abiding by ALL Ben Franklin standards of performance and code of ethics.

Maintaining a courteous demeanor with all customers and associates.

Maintaining company vehicle ensuring cleanliness and organization inside and out.

Respecting the customers property.

MINIMUM REQUIREMENTS

Journeyman or Master Plumbing Certification required
At least 5 years in trade as team lead
Clean driving record

Compensation: $48.00 per hour

Join the Benjamin Franklin Plumbing Team!

We want to make joining our team as easy as possible. Our team members are the most valuable assets in our organization. Its true our employees come first! How do we prove it First things first.

Pay We believe the best performers deserve the best pay. Thats why we want to pay YOU the best competitive rate.
Flexibility We want YOU to have time for the most important things in your life. Our scheduling is flexible. Find out how we do it.
Career Path We offer you an unlimited future with our world class training programs. Our training programs include Technical Training Virtual technical training communications sales and more! If you are serious about your career and want to learn from the best in the industry apply today!

So if you have a great attitude and a strong workethicand are someone who takes pride in the work you do then we want to hear from you!

Each franchise location is independently owned and operated by a franchisee. Your application will go directly to the franchisee and all hiring decisions will be made by the management of this franchisee. The franchisee sets their own compensation and benefits. All inquiries about employment benefits scheduling and compensation at this franchise should be made directly to the franchise location and not to Benjamin Franklin Plumbing Corporate.

Required Experience:

Manager

Employment Type

Contract

Company Industry

Key Skills

Apply Now

About Company

Benjamin Franklin Plumbing

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Plumbing Service Manager

Benjamin Franklin Plumbing

Job Description

Join the Benjamin Franklin Plumbing Team!

Employment Type

Company Industry

Key Skills

About Company

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