Manager, Regional Partner Success & Growth - Craft Education

If youre passionate about building a better future for individuals communities and our countryand youre committed to working hard to play your part in building that futureconsider Craft Education as the next step in your career.

Craft Education is on a mission to solve skilled labor shortages by powering workbased learning pathways for all.

At Craft were revolutionizing the apprenticeship degree combining onthejob learning with accredited instruction to create innovative educational pathways that accommodate working professionals and meet employer needs. Our flagship product Craft Connect helps organizations administer apprentice degree programs and address missioncritical data and reporting needs. Through the same platform Craft is also transforming how onthejob learning converts into academic credits.

Our team of technology education and workforce professionals also provides technical assistance to organizations looking to launch and manage apprenticeship degree programs. We are working tirelessly to accelerate the expansion of these programs along with the data infrastructure that underpins them.

If youre looking to join the workbased learning revolution wed love to talk with you. At Craft youll have the opportunity to solve hard problems in a highgrowth startup environment and make a lasting impact on the future of education and workforce development. We couldnt be more excited to advance this work as a team of innovative collaborative and missionoriented professionals we hope youll consider joining us.

The salary range for this position takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs.

At WGU it is not typical for an individual to be hired at or near the top of the range for their position and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is:

Grade: ManagementExecutive 608

Pay Range: $97300.00 $175200.00

Job Description

• Develop and execute strategies to effectively train onboard and engage WDB partners.
• Support the Manager Workforce and WIOA in growing and leading the department as needed per company vision and strategy traveling onsite as needed to support regional PSGMs
• Lead the team in planning budgeting and reporting on WDB partnership development initiatives and performance for annual and quarterly goals.
• Establish and track key metrics and objectives for lead generation and WDB partnership implementation and management.
• Drive delivery and success of partner health checks managing any complaints/escalations
• Provide thought leadership and support for partnership growth
• Maintain and communicate a clear view of organizational metrics and progress to the leadership team including recommendations and needs
• Develop manage and share best practices and methodologies for successful WDB engagements throughout the partner lifecycle
• Collaborate with Product and Marketing to align strategy and execution of customer experiences implementing any requested opportunities for select partner product testing and feedback

This job description includes a general representation of job requirements rather than a comprehensive inventory of all required responsibilities or work activities. This documents contents or related job requirements may change at any time with or without notice.

Qualifications

• Strong leadership experience including managing and developing teams within a Partner Success or Customer Success function
• Proficiency in strategic planning budgeting and performance tracking
• Excellent analytical skills including being able to identify opportunities for new partnerships
• Strong problemsolving skills with the ability to resolve escalations and effectively manage customer/partner health and satisfaction
• Ability to develop best practices methodologies and training programs that enhance the partner lifecycle and promote successful engagements
• Strong collaboration skills with experience working across product sales and marketing teams to align strategy and enhance the partner experience
• Exceptional communication skills both verbal and written with the ability to convey organizational metrics and recommendations to leadership effectively
• Proficiency with CRM and analytics software for tracking reporting and presenting partnership performance
• Willingness to travel to support team with pipeline and partnership management/ growth opportunities

Education

Bachelors or equivalent experience

Experience

5 years of related experience

Equivalent relevant experience performing the essential functions of this job may substitute for education degree requirements. Generally equivalent relevant experience is defined as 1 year of experience for 1 year of education and is at the discretion of the hiring manager.

Preferred Qualifications

• Familiarity with apprenticeship programs and workforce development initiatives

Work Location

Work location is determined by role and business needs. In addition to our headquarters in Salt Lake City UT we have several satellite locations across the US. Senior leadership administrative functions and technology teams are typically assigned to work in one of our office locations. While this position will begin with a Remote/WorkFromHome designation this position will work InOffice once a dedicated space in Nashville TN is established.

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Position & Application Details

FullTime Regular Positions (classified as regular and working 40 standard weekly hours): This is a fulltime regular position (classified for 40 standard weekly hours) that is eligible for bonuses; medical dental vision telehealth and mental healthcare; health savings account and flexible spending account; basic and voluntary life insurance; disability coverage; accident critical illness and hospital indemnity supplemental coverages; legal and identity theft coverage; retirement savings plan; wellbeing program; discounted WGU tuition; and flexible paid time off for rest and relaxation with no need for accrual flexible paid sick time with no need for accrual 11 paid holidays and other paid leaves including up to 12 weeks of parental leave.

How to Apply: If interested an application will need to be submitted online. Internal WGU employees will need to apply through the internal job board in Workday.

Additional Information

Disclaimer: The job posting highlights the most critical responsibilities and requirements of the job. Its not allinclusive.

Accommodations: Applicants with disabilities who require assistance or accommodation during the application or interview process should contact our Talent Acquisition team at

Equal Employment Opportunity: All qualified applicants will receive consideration for employment without regard to any protected characteristic as required by law.