Business Development Center Manager
Business Development Center Manager
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Are you a positive person with a passion for serving customers and a leader that others can learn from The Fields Auto Group is looking for a toplevel customer service expert to run our BDC and train our team to be the best!
Fields Auto Group believes that employees are our greatest asset. As such we treat all team members with respect and appreciation for their contributions to the company.
What We Offer
Medical
Dental
Vision
Short and LongTerm Disability
Paid Basic Life Insurance
401(k) Plan
Competitive wages
Growth opportunities
Employee vehicle purchase plans
Family owned and operated
Health and wellness
Saturday Lunches
Discounts on products and services
RESPONSIBILITIES:
Hire and train your team. Make sure that all team members understand their role and the importance of customer care productivity and professionalism at all times.
Appointment confirmation 24 hours prior to scheduled appointment.
Processing payments and invoicing and other miscellaneous office duties
Provide basic information to callers who have general inquiries
Follow up calls to maintain high satisfaction rating with guests
Review heat cases with management team
Handle customer complaints with integrity and poise
Provide general administrative and clerical support including mailing scanning faxing and copying
Maintain office supplies for your team
This department will oversee Orlando MINI Fields BMW Daytona Beach Winter Park South and Lakeland locations.
QUALIFICATIONS
At least three years management experience in a business development call center.
Automotive experience a plus!
Team player attitude
Prompt and courteous
Enthusiastic personality
Must have strong computer skills
Willing to submit to a preemployment background check
Excellent communication and organizational skills
Experience using Microsoft Office suite
Ability to work effectively with customers vendors and employees while handling multiple tasks simultaneously
Hours for this position are Full Time
Required Experience:
Manager
Employment Type
Full-Time
