Night Guest Service Manager

Job Summary

As Night Guest Service Manager you will oversee the nighthour management of the Front Office Team to ensure that Team Members are prepared and wellinformed to deliver our Guests an exceptional experience from checkin through checkout. A Night Guest Service Manager is responsible for managing the first impressions of our Guests and therefore must perform the following tasks to the highest standards:

Your daytoday

• Oversee the entire Front Office operation to maintain high standards on the night shift.
• Serve as a point of contact for regular and VIP Guests
• Complete Night Audit duties
• Maximise room occupancy at the best rates and use upselling techniques to promote hotel services and facilities
• Understand and demonstrate correct procedures regarding payments by the hotel credit policy.
• Act by policies and procedures when working with frontofhouse equipment and property management systems
• Conduct annual and midyear Appraisals with Team Members
• Conduct Health and Safety Checks and Night Walks and maintain a good status awareness of all hotel areas
• Represent the Hotel Manager and other senior managers in their absence taking full responsibility of the hotel
• Manage record and promptly resolve issues or emergencies that arise
• Demonstrate current knowledge of hotel products services pricing and policies as well as knowledge of the local area
• Act following all security and emergency procedures and manage the instigation of these as required; act as a fire marshal in case of evacuation.
• Compile an adequate handover to the Early staff / Duty Manager
• Attend appropriate training courses when needed and assist with the Night Teams training and development efforts
• Assist other departments as necessary

What we need from you

• Be courteous and focused on providing a consistently high standard of customer service.
• The ability to multitask in a fastpaced environment.
• Previous experience as Night Manager in a similarsized property
• Ability to communicate with your team and the hotel teams.
• Must be flexible with hours
• Must speak Fluent English

Why you should apply

• Exclusive access to the employee recognition & reward scheme Heeton Rewards
• Servicebased annual leave (increasing up to a maximum of 5 extra days)
• Employee & Friends/Family discounted rates at Heetonoperated and IHG hotels
• Life Assurance Income Protection and Employee Assistance schemes
• Referral scheme
• Numerous voluntary benefits including a buy holiday scheme Cycle to Work Medicash Health Plan and many more
• Heeton is an expanding company that offers excellent career training and development opportunities.
• Fantastic career potential with one of the UKs fastgrowing hotel operators
• Retention bonus on completion of 6 and 12 months of service

A convenient central Manchester hotel with excellent transport links is a short walk from Manchester city centre. The M60 and M62 motorways are near and Manchester Airport is only 10 miles away. Nearby Manchester Piccadilly station has direct trains to London.

In line with the requirements of the Asylum & Immigration Act 1996 all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.