Client Care Representative
Client Care Representative
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Job Description
Overview
The Sorenson Center for Clinical Excellence is seeking a client care representative (Staff Assistant III) who will primarily serve the Behavior Support Services and Clinical Rehabilitation Counseling service lines within the Behavioral Health Clinic. This individual will support licensed behavior analysts mental health clinicians and clinicians at various levels of training. The individual will serve as a liaison between clients and the care team assist with continued care and aid with interdisciplinary care and clinical triage to community resources as appropriate. The individual will provide some training on clinic procedures and operations to new clinicians. This can be a fastpaced job that requires multitasking. This position reports to the Center Operations Manager. Job offer is contingent upon the successful completion of a background check.
This position is contingent upon funding. This position is eligible for excellent benefits including: 13 paid holidays 12 days of paid leave 12 days of sick leave per year a 50% tuition reduction for employee and spouse competitive health benefits packages and a generous contribution into your retirement. View more information here:Summary of Benefits.
Responsibilities
Client Care
- Communicate with diverse client population about healthcare services appointments insurance clinic paperwork and payments needed
- Function as liaison between providers and clients to quickly address client concerns
- Communicate with external medical facilities and providers
- Submit and process referrals and prior authorizations alongside the Sorenson Center billing team
- Screen clients for program eligibility and coordinate interdisciplinary care and referrals
- Assist with client needs across other Sorenson Center service lines
Clinical Operations
- Schedule client visits and maintain providers schedules
- Provide training on clinic operations / procedures to new clinicians
- Collect payments and reconcile receipts daily
- Answer clinic phone calls emails and secure messages and resolve or triage as necessary
- Perform filing scanning and organization of clinic supplies and materials
- Compose various standard documents correspondence and reports
- Assist students staff and supervisors with highly varied complex and nonrecurring questions and/or problems
- Perform miscellaneous jobrelated duties as assigned
Qualifications
Minimum Qualifications:
- Four years of relevant experience; or an associate degree/technical training plus two years of relevant experience or a bachelors degree is required
- Experience in a customer service setting
Preferred Qualifications:
- Experience in customer relations in an outpatient medical or behavioral health setting
- Experience working in a facility that provided applied behavior analysis services
- Experience with data collection programs (e.g. Qualtrics REDCap)
- Experience with electronic medical records systems
Knowledge Skills and Abilities:
- Ability to foster effective working relationships within a team environment
- Skilled with computer programs including electronic medical record systems
- Excellent critical thinking skills
- Skilled in creative problem solving and proactive in engaging in assigned tasks
- Skilled with basic office equipment including printers copiers and telephone systems
- Good organizational skills and ability to prioritize tasks flexibly consistent with the needs of the clinic
- Excellent verbal and written communication skills
- Ability to handle sensitive and confidential medical data and personal information
- Ability to work without supervision
- Knowledge of University policies and procedures
- Excellent customer service skills
Required Documents
Along with the online application please attach:
- Resume/CV to be uploaded at the beginning of your application in the Candidate Profile under Resume/CV
- Name and contact information for 3 professional references to be entered into Candidate Profile
- Cover letter to be typed/pasted at the end of your application
**Document size may not exceed 10 MB.**
Advertised Salary
ADA
Employees work indoors and are protected from weather and/or contaminants but not necessarily occasional temperature changes. The employee is regularly required to sit and often uses repetitive hand motions.
College/Department Highlights
TheEmma Eccles Jones College of Education and Human Servicesis committed to inclusive excellence in research teaching and service activities across a wide array of education and human service fields. The college is home to eight academic departments with approximately 200 faculty who are engaged in innovative research and highquality graduate and undergraduate education. The colleges programs and outreach missions are strengthened by an oncampus elementary laboratory school and five standalone centers including theSorenson Legacy Foundation Center for Clinical students and staff within the college also engage with a broad range of community partners to both provide opportunities for communityengaged research and learning and enhance the quality of education and human service programs throughout the state of Utah.
University Highlights
Founded in 1888 Utah State University is Utahs premier landgrant public service university. As an R1 research institution Utah State is dedicated to advancing knowledge and serving the public good through innovative research and scholarly activities that are grounded in reciprocal engagement with local regional and global communities. USU prepares students to be active civically engaged leaders who are prepared to address critical societal challenges. Dedicated to providing a highquality and affordable education USU remains a leader in research discovery and public impact.
USU enrolls 28900 students both online and in person atlocations throughout the state. Utah States 30 locations include a main campus in Logan Utah residential campuses in Price and Blanding and six additional statewide campuses along with education centers serving every county. USU Online educates students from all 50 states and 55 countries. For over 25 years USU Extension has served and engaged Utahns in all of Utahs counties.
Competing at the NCAA Division I level USU is a proud member of the Mountain West Conference and will join the Pac12 Conference beginning in theseason. The Aggies longstanding tradition of athletic and academic excellence is exemplified by conference championships in multiple sports reflecting USUs commitment to perseverance and achievement.
Utah State is dedicated to fostering a community where all individuals feel respected valued and supported. We seek to recruit hire and retain people from all walks of life who willchampion excellence in education research discovery outreach and believe that promoting a strong sense of community and belonging empowers and engages all members of USU to thrive and be recognized our commitment to employees when they namedUtah State the best employer in Utahin 2023.Learn moreabout USU.
The university provides aDual Career Assistance Programto support careers for partners who are also seeking is committed to providing access and reasonable accommodations for individuals with disabilities. To request a reasonable accommodation for a disability contact the universitys ADA Coordinator in the Office of Human Resources at (435)or.
*updated 02/2025
Notice of Nondiscrimination
In its programs and activities including in admissions and employment Utah State University does not discriminate or tolerate discrimination including harassment based on race color religion sex national origin age genetic information sexual orientation gender identity or expression disability status as a protected veteran or any other status protected by University policy Title IX or any other federal state or local law.
The following individuals have been designated to handle inquiries regarding the application of Title IX and its implementing regulations and/or USUs nondiscrimination policies:
Executive Director of the Office of EquityMatthew PinnerDistance Education Rm.
Title IX CoordinatorCody Carmichael Distance Education Rm.
Mailing address: 5100 Old Main Hill Logan UT 84322
For further information regarding nondiscrimination please visit or contact:
U.S. Department of EducationOffice of Assistant Secretary for Civil Rights
*updated 09/2023
Required Experience:
Unclear Seniority
Employment Type
Full-Time
