Service Advisor
Service Advisor
Posted on :
05-05-2025
Employer Active
1 Vacancy
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Job Description
Weve built an excellent team but were always looking for new employees who are driven have a love for all things automotive and believe in great customer service. There are a wide range of opportunities at our dealership whether youre a financial expert or prefer to demonstrate features to customers. If you think this is the ideal career for you we welcome you to apply and well contact you if you seem like a great fit for our team.
Responsibilities
- Oversee service orders and flow of Drive Lane. Ensure that customers receive prompt courteous and effective service
- Take ownership of the customers experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer
- Provide concierge support for all owner inquiries whether phone or in person to assure the customer does not get mishandled
- Ensure the daily inventory of technicians time is consistently sold to service customers
- Distribute work between technicians efficiently
- Answer technical questions about vehicle problems warranties services and repairs
- Maintain Customer Success Index at or above company standards
- Assist in diagnosing vehicle problems; order parts and tools as necessary
- Oversee administration of warranty claims as well as training and supervising of service department
- Reinforces company policies and adheres to company standards
- Encourages compliance with applicable laws and regulations
- Maintain good working relationship with factory(s) and foster positive employee relations
Qualifications
- Organized and friendly personality
- Demonstrated ability to manage others
- Time management skills
- Fantastic communication skills with your customers
- Professional wellgroomed personal appearance
- Consistent record of service and sales success
- Strong record of positive customer satisfaction results
- Team oriented and selfmotivated
- Able to work with little supervision
- Clean driving record and valid drivers license
Benefits available after waiting period include: Medical Dental Vision Voluntary and CompanyPaid Life Insurance Paid Time Off 401K Flexible Spending Account AFLAC andLegal Shield. Youll also enjoy employee discounts in sales and service.
All applicants will be subject to preemployment screening which includes a DMV records check criminal background screen and drug screen. Skyline Ford is an Equal Opportunity Employer.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
Key Skills
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