Customer Service Advisor - German - Porto
Customer Service Advisor - German - Porto
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Job Description
Are you fluent in German and passionate about providing exceptional customer service in a vibrant multicultural environment Join our customer support team in Porto where your communication skills will contribute to worldclass experiences for our clients in the online entertainment industry. This is your opportunity to thrive in a supportive growthoriented and inclusive workplace.
Customer Service Advisor Opportunity in Porto GermanSpeaking Client Support
As a Customer Service Advisor (Germanspeaking) you will be a key point of contact for our clients delivering reliable assistance while promoting customer satisfaction and loyalty. If you are motivated by helping others solving problems and building lasting relationships in a dynamic setting this customer service opportunity in Porto is the right fit for your career.
Position: Customer Service Advisor
Location: Porto Portugal
Work model: Onsite
Employment type: permanent contract
DUTIES AND RESPONSIBILITIES:
- Customer support to German speaking customers by phone email chat and social media channels
- Support our merchants for all questions and inquiries about our product and service
- Actively work on the optimization of all processes related to our customers to constantly increase the happiness of our merchants
- Closely work with other departments together for example Sales and Marketing
REQUIREMENTS:
- Native/fluent in German both verbal and written (C2 level). Fluent in English (minimum B2 level)
- Ability to listen actively identify apply and explain your product and/or service expertise with clarity and solve issues in the first contact with customers
- Ability to take stressful situations well
- Previous Contact Centre or Customer Service experience (preferable)
- Enthusiastic and skilled in technology applications (using a smartphone tablet or computer is easy for you)
- Good and customerfriendly service is the highest priority for you
- Curious and persistent in solving issues
- Organized and can keep a cool head even in stressful situations
OFFER:
- Working hours: Monday to Sunday between 08:00 and 19:00 with the possibility to extend late shift until 21:00 as per client agreement
- Days off: 2 days (rotative)
- Workload: 40h/week (full time)
- A dynamic and creative team with a positive and friendly atmosphere
- Food vouchers
- Guidance and tools to reach your full potential
- Training Conditions Duration: 30 calendar days Monday to Friday between 08:00 and 17:00
- Relocation Support
Advance Your Customer Service Career GermanSpeaking Jobs in Porto
If you are ready to grow as a customer service professional support leading brands and thrive in the online entertainment industry we want to meet you. Apply now to join our Porto team as a Germanspeaking Customer Service Advisor!
Employment Type
Full Time
