Dispatcher
Dispatcher
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1 Vacancy
Job Description
At MTM Transit it is never just a ride its personal. We understand that our passengers deserve personalized attention and exceptional care and to us every trip is important. We have exciting opportunities to join our growing team where your work has a direct impact on the communities we serve. Our company culture is one of innovation collaboration and growth. If you are passionate driven and ready to join a team where your work will directly transform and shape our industry then we want to talk to you!
What will your job look like
The Dispatcher works to direct the daytoday route and trip operations. Assists with organizing and conducting activities to assure safe costeffective ontime operating performance tracks and reports signin and signout times assure routes are timely and communicate service issues to the appropriate personnel. This work is done in compliance with the procedures defined by the client and in conformance with company procedures which involves daily communication and interaction with drivers and monitors (as applicable).
Location: 436 S Hamilton Ct. Gilbert AZ 85233
Schedule: Must have a flexible schedule that could include weekends. Our regular business hours are 3ammidnight (7 days per week). You will have a schedule that falls within our business hours.
What Youll Do:
Assist with all phone call information and dispatching of rides
Organize and route trips based on schedule and location to ensure optimal performance
Provide assistance to drivers for directions to destinations
Assist drivers and transportation providers with problems or issues relating to scheduling
Establish and maintain effective communication with transportation providers
Report and record all incidents to the applicable manager
Document and report provider no shows or ontimeperformance issues
Inform transportation providers of their nextdays trips and any new trips that occur
Monitor radio telephones and onroad provision of service for quality
Record time of departure destination and expected time of return
Provide feedback on drivers performance
What Youll Need:
Experience Education & Certifications:
High school diploma or G.E.D. equivalent
Possess valid authorization to work in the United States
Skills:
Excellent communication and interpersonal skills
Good organizational skills with attention to timeliness and details
Ability to work flexible hours as required
Ability to maintain high level of confidentiality
Regular attendance is required
Ability to work flexible hours as required
Even Better if you have...
2 years in transportation routing dispatching and scheduling expertise preferred
1 year experience working with the applicable transit scheduling system preferred
Knowledge of GPS and GIS systems preferred
Whats in it for you:
Health and Life Insurance Plans
Dental and Vision Plans
401(k) with a company match
Paid Time Off and Holiday Pay
Maternity/Paternity Leave
Casual Dress Environment
Tuition Reimbursement
MTM Perks Discount Program
Leadership Mentoring Opportunities
Physical Requirements:
May require sitting in front of and operating a computer for extended periods
Requires close visual acuity when operating a computer
Must be able to communicate with others and comprehend instructions
Requires light lifting and carrying
Routinely uses standard office equipment such as computers phones and photocopiers
Must be able to move around an office environment
Pay: $21.64/hr
This information reflects the base salary pay range for this job based on current national market data. Ranges may vary based on the jobs location. We offer competitive pay that varies based on individual skills experience and other relevant factors. We encourage you to apply to positions that you are interested in and for which you believe you are qualified. To learn more you are welcome to discuss this with us as you move through the selection process.
Equal Opportunity Employer: MTM is an equal opportunity employer. MTM considers qualified candidates with a criminal history in a manner consistent with the requirements of applicable local State and Federal law. If you are in need of accommodations please contact MTMs People & Culture.
#MTMTransit
Employment Type
Full-Time
