IT Administrative Assistant
IT Administrative Assistant
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
Overview
BerryDunn Northern New Englands largest Accounting Management and Information Technology Consulting Firm is seeking a Technology Administrative Assistant to join our internal IT Department. At BerryDunn you will have the opportunity to collaborate with highly skilled employees in a dynamic team environment working on cuttingedge technologies and projects. This fulltime position is based at our Portland ME headquarters and reports to the Service Desk Manager.
You Will
- Manage the walkup service counter in the Portland office providing general support to employees and demonstrating a strong ability to understand and meet customer needs ensuring a positive experience.
- Triage and dispatch calls to the appropriate IT staff.
- Generate assign and update tickets for calls and walkup service.
- Oversee equipment distribution and returns for firm employees.
- Prepare laptops for distribution and process laptop returns.
- Submit warranty claims for damaged equipment.
- Provision laptops for onboarding employees and replacements.
- Manage loaner pool equipment
- Manage software licensing inventory.
- Manage reporting for Information Technology hardware software and IT Service Management systems.
- Serve as the primary liaison from the Technology team to support operational initiatives including large onboarding groups and Marketing campaigns.
- Assist with creating and maintaining Information Technology documentation.
- Organize schedule and attend Technology meetings and team lunches.
- Communicate effectively with the Technology team and other stakeholders.
- Manage multiple tasks efficiently.
- Other duties as assigned.
You Have
- Strong organizational and communication skills.
- Exceptional customer service skills empathy and patience.
- Attention to detail and problemsolving skills.
- Proficiency in Microsoft Office.
- Experience with ticketing systems and inventory management tools.
- Ability to collaborate effectively with diverse teams both within IT and externally.
- Previous experience in a similar role within a corporate environment.
Compensation Details
The hourly rate for this role is $22$25 per hour. This rate range represents BerryDunns good faith and reasonable estimate of the possible compensation at the time of posting. If an applicant possesses experience education or other qualifications more than the minimum requirements for this posting that applicant is encouraged to apply and a final rate may then be based on those additional qualifications; compensation decisions are dependent on the facts and circumstances of each case. The hourly rate for the finalist selected for this role will be based on a variety of factors including but not limited to years of experience depth of experience seniority merit education training amount of travel and other relevant business considerations.
BerryDunn Benefits & Culture
Our people are what make BerryDunn special and in return we strive to support our employees and help them thrive. Eligible employees have access to benefits that go beyond whats expected to support their physical mental career social and financial wellbeing. Visit our website for a complete list of benefits and a look into our culture: Experience BerryDunn.
We will ensure that individuals are provided reasonable accommodation to participate in the job application or interview process or perform essential job functions. Please contact to request an accommodation.
We are committed to equal employment opportunity regardless of race color ancestry religion sex national origin sexual orientation age citizenship marital status disability gender gender identity or expression or veteran status. We are proud to be an equal opportunity workplace.
About BerryDunn
BerryDunn is a clientcentered peoplefirst professional services firm with a mission to empower the meaningful growth of our people clients and communities. Led by CEO Sarah Belliveau the firm has been recognized for its efforts in creating a diverse and inclusive workplace culture and for its focus on learning development and wellbeing. Learn more at .
BerryDunn is the brand name under which Berry Dunn McNeil & Parker LLC and BDMP Assurance LLP independently owned entities provide services. Since 1974 BerryDunn has helped businesses nonprofits and government agencies throughout the US and its territories solve their greatest challenges. The firms tax advisory and consulting services are provided by Berry Dunn McNeil & Parker LLC and its attest services are provided by BDMP Assurance LLP a licensed CPA firm.
BerryDunn is the brand name under which Berry Dunn McNeil & Parker LLC and BDMP Assurance LLP practice in an alternative practice structure in accordance with the AICPA Code of Professional Conduct and applicable law regulations and professional standards. BDMP Assurance LLP is a licensed independent CPA firm that provides attest services to its clients and Berry Dunn McNeil & Parker LLC and its subsidiary entities provide tax advisory and consulting services to their clients.
Employment Type
Full-Time
