Customer Service Manager - 648
Customer Service Manager - 648
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
A growing company is seeking an experienced and energetic Customer Service Manager to lead and organize our ecommerce customer support team. In this role you will oversee both presale inquiries and postsale warranty support ensuring a seamless customer experience. The ideal candidate will have a strong management background be familiar with ticketing systems like Zendesk or Freshdesk and excel at creating efficient workflows to meet customer needs.
Responsibilities Include:
Team Management & Leadership:
Lead and motivate the customer support team ensuring high performance and job satisfaction.
Develop and implement effective customer service workflows ensuring seamless service across both presale and postsale support.
Provide training and development opportunities for team members to improve customer service skills.
Customer Support & Escalation Handling:
Manage customer inquiries and resolve escalated issues promptly and professionally.
Foster a customerfirst culture within the team and across the organization.
Performance Monitoring & Reporting:
Track key performance metrics for the customer service team and ensure goals are met.
Provide regular reports on team performance customer satisfaction and areas for improvement.
CrossFunctional Collaboration:
Work closely with other departments (sales marketing product etc.) to continuously improve service standards.
Collaborate with product teams to provide feedback on customer concerns and suggestions for product improvements.
Ideal Qualifications:
Proven experience in customer service management preferably in an ecommerce environment.
Familiarity with ticketing systems such as Zendesk or Freshdesk.
Strong leadership and organizational skills.
Excellent communication abilities both written and verbal.
Ability to handle escalations motivate a team and implement process improvements.
A customerfirst attitude with a passion for improving service standards.
This role is ideal for someone with experience in managing a customer service team and looking to make an impact in a fastpaced customercentric environment. If youre a true people person and are ready to drive customer satisfaction in a growing ecommerce business apply now!
Salary:$90k $100k/Year
Required Experience:
Manager
Employment Type
Full-Time
