Director of Rooms
Director of Rooms
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
Additional Information: This hotel is owned and operated by an independent franchisee The Hythe A Luxury Collection. The franchisee is a separate company and a separate employer from Marriott International Inc. The franchisee solely controls all aspects of the hotels employment policies and practices including hiring firing discipline staffing compensation benefits and all other terms and conditions of employment. If you accept a position at this hotel you will be employed by a franchisee and not by Marriott International Inc.
The Luxury Collection is a glittering ensemble of locally authentic hotels and resorts from around the world. Our hotel team at The Hythe A Luxury Collection property curate the worlds most enriching and desirable destination experience. Our mission is to guide our guests these seasoned travelers on transformative journeys that touch their spirits enrich their lives and create lasting memories. If you are someone with an appreciation for evocative storytelling and a desire to provide genuine personalized and anticipatory service then we invite you to join us on our journey and explore a career with The Luxury Collection.
JOB SUMMARY:
Functions as the strategic business leader of the propertys Rooms Operations. Areas of responsibility include Front Office Valet/Bell Concierge PBX and Housekeeping. Reporting to the General Manager in development and implementation of the brand service strategy and brand initiatives. The position ensures Rooms Operations meet the brands standards targets customer needs ensures talent satisfaction focuses on growing revenues and maximizes the financial performance of the department. As a member of the Executive Committee this role develops and implements propertywide strategies that deliver products and services to meet or exceed the needs and expectations of the brands target customer and associates and provides a return on investment to the owner and management company.
CANDIDATE PROFILE
Education and Experience
2year degree from an accredited university in Business Administration Hotel and Restaurant Management or related major; 6 years experience in the guest services front desk housekeeping sales and marketing management operations or related professional area.
OR
4year bachelors degree in business administration Hotel and Restaurant Management or related major; 4 years experience in the guest services front desk housekeeping sales and marketing management operations or related professional area.
CORE WORK ACTIVITIES
Managing Profitability
Demonstrates and communicates key drivers of guest satisfaction for the brands target customer.
Analyzes service issues and identifies trends.
Makes and executes the necessary decisions to keep property moving forward toward achievement of goals.
Works with Rooms management team to develop an operational strategy that is aligned with the brands business strategy and leads its execution.
Leading Operations and Department Teams
Champions the brands service vision for product and service delivery and ensures alignment amongst the Rooms leadership teams.
Develops systems to enable associates to understand guest satisfaction results.
Communicates a clear and consistent message regarding departmental goals to produce desired results.
Ensuring Exceptional Customer Service
Reviews guest feedback with leadership team and ensures appropriate corrective action is taken.
Stays visible and interfaces with customers on a regular basis to obtain feedback on quality of product service levels and overall satisfaction.
Drives the guest expectations of the brand by creating an atmosphere in all Rooms and Food and Beverage areas that meets or exceeds guest expectations and brand standards.
Improves service by communicating and assisting individuals to understand guest needs providing guidance feedback and individual coaching when needed.
Intervenes in any guest/employee situation as needed to ensure the integrity of the property is maintained guest satisfaction is achieved and employee wellbeing is preserved.
Serves as a leader in displaying outstanding hospitality skills and sets a positive example for guest relations by empowering managers and employees to deliver excellent customer service.
Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.
Managing and Conducting Human Resources Activities
Facilitates the development of creative solutions to overcome obstacles and ensures implementation to continually improve guest satisfaction results.
Ensures associates are treated fairly and equitably.
Ensures that regular ongoing communication is happening in Rooms (e.g. preshift briefings staff meetings).
Incorporates guest satisfaction as a component of staff/operations meetings with an emphasis on generating innovative ways to continually improve results.
Sets goals and expectations for direct reports using the performance review process and holds staff accountable for successful performance. Conducts regular performance appraisals.
Solicits associate feedback utilizes an open door policy and reviews associate satisfaction results to identify and address associate problems or concerns.
Identifies the developmental needs of others and coaching mentoring or otherwise helping others to improve their knowledge or skills.
Reviews staffing levels to ensure that guest service operational needs and financial objectives are met.
Assists as needed in the interviewing and hiring of employee team members with the appropriate skills.
Additional Responsibilities
Provides information to supervisors coworkers and subordinates by telephone in written form email or in person.
Analyzes information and evaluating results to choose the best solution and solve problems.
Informs and/or updating the executives the peers and the subordinates on relevant information in a timely manner.
Communicates any variations to the established norms to the appropriate department in a timely manner.
Maintains a strong working relationship with all departments to support property operations and goals and to expedite the resolution of any problems that may arise through the general operation of the property.
Able to lead as the Resort General Manager when GM is not on property.
This company is an equal opportunity employer.
frnch1
Required Experience:
Director
Employment Type
Full-Time
