Filing Services Team Lead
Filing Services Team Lead
Posted on :
05-05-2025
Employer Active
1 Vacancy
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Monthly Salary
Not Disclosed
Salary Not Disclosed
Vacancy
1 Vacancy
Posted on :
05-05-2025
Job Description
At InsCipher our commitment to our customers is what drives us.
Ours is a culture of innovation and progress. We are a creative team of doers constantly striving to develop valuedriven products and services for our customers.
Our ultimate goal is to become the trusted authority and leading partner for state departments of insurance surplus lines associations and brokers nationwide. Were achieving that goal by enhancing every facet of our customers reporting and tax filings through education and innovative streamlined compliance solutions.
Were growing fast and want you to be a part of it!
Were looking for a talented detailoriented Filing Services Team Lead (Remote) to join our team. Under the direction of the Surplus Lines Manager this role will be responsible for supervising a filing team in addition to project execution state reporting and client support. Must be vigilant organized and not afraid to keep people accountable for their schedules due dates and work performance. Success in this role will require a mixture of critical thinking and deep customer focus. This role is not limited to the below description.
Key Responsibilities
Supervisory Responsibilities
Requirements and Qualifications
Perks
Why InsCipher
At InsCipher youll join a team of disruptors innovators and forwardthinkers. Were not just changing the game; were creating a new one. We offer a dynamic inclusive work environment where your ideas are valued and your contributions lead to real change. With us youll have the opportunity to:
Compensation Range: $68k/yr $80k/yr
We are proud to be an equalopportunity employer. We are committed to providing equal opportunities to all qualified applicants regardless of race color religion sex national origin disability or any other legally protected characteristics.
If you need accommodation please let us know during the interview process.
Ours is a culture of innovation and progress. We are a creative team of doers constantly striving to develop valuedriven products and services for our customers.
Our ultimate goal is to become the trusted authority and leading partner for state departments of insurance surplus lines associations and brokers nationwide. Were achieving that goal by enhancing every facet of our customers reporting and tax filings through education and innovative streamlined compliance solutions.
Were growing fast and want you to be a part of it!
Were looking for a talented detailoriented Filing Services Team Lead (Remote) to join our team. Under the direction of the Surplus Lines Manager this role will be responsible for supervising a filing team in addition to project execution state reporting and client support. Must be vigilant organized and not afraid to keep people accountable for their schedules due dates and work performance. Success in this role will require a mixture of critical thinking and deep customer focus. This role is not limited to the below description.
Key Responsibilities
- Demonstrate ability to manage multiple priorities in a highvolume position deliver timely and accurate work products with customer service focus and respond with a sense of urgency as required
- Work independently take initiative and work with little supervision
- Maintain regular and timely attendance
- Train new Filing team members to file in appropriate states. Assist with the creation and maintenance of training and reference materials including developing and refining SOPs
- Assist in the research and maintenance of compliance requirements for each state and jurisdiction
- Provide excellent customer service by building and maintaining positive relationships with states and clients
- Handle escalations by deescalating the interaction resolving the issue at hand and identifying feedback for the client state or filing admin
- Manage inboxes daily and assign applicable tasks to employees as needed
- Monitor the teams filings reports and transactions for accurate and timely completion; manage prioritization of projects and enforce best processes
- Complete reports including reconciliation of filings in the InsCipher Connect portal as needed
- Assist with details and documentation for state audits
- Lead team meetings and keep the team aligned on key priorities
- Maintains strong working knowledge of company products and services and offers technical support and information to team members
- Support the Leadership team in fulfillment of ad hoc requests as needed
- Assist with the coordination and execution of project plan activities including setting up meetings tasks documents organizing project information following up on action items and assignments and providing assistance to the project team(s) as needed
- Anticipate stakeholder needs and develop and discuss potential solutions even before the stakeholder realizes they are required
- Comply with all InsCipher company defined policies and procedures and develop strategies to promote team member adherence to company regulations and performance goals.
- Other duties as assigned
Supervisory Responsibilities
- Organizes and oversees employee schedules workload flow and reports
- Conducts regular 1:1s & performance evaluations that are timely and constructive
- Handle discipline of employees as needed and in accordance with company policy
- Set standards of performance by creating levels of accountability
- Oversees work quality and verifies satisfactory meeting of company and regulation standards
- Keeping leadership informed and aware of issues or potential issues
- Coordinates with human resources to respond to employee concerns or complaints
- Monitor productivity while ensuring team is focused and on track
- Coach praise and reinforce expectations
- Strong Management and leadership skills
Requirements and Qualifications
- Associate or bachelors Degree Preferred
- Insurance industry experience & certifications a plus
- Proven ability to lead others
- Intermediate Excel& technical competency
- Knowledge of Surplus Lines reporting & tax payments in multiple jurisdictions
- Requires excellent customer service skills
Perks
- Health dental and vision plans
- Amazing worklife balance with 4 weeks of Paid Time Off
- 9 Paid Company Holidays with 2 floating holidays
- 401K Programs with employer match
- Personal assistant programs for support in a healthy personal and work life
Why InsCipher
At InsCipher youll join a team of disruptors innovators and forwardthinkers. Were not just changing the game; were creating a new one. We offer a dynamic inclusive work environment where your ideas are valued and your contributions lead to real change. With us youll have the opportunity to:
- Work on cuttingedge projects that are reshaping an industry
- Collaborate with a team of passionate likeminded professionals
- Enjoy a culture that values flexibility innovation and personal growth
Compensation Range: $68k/yr $80k/yr
We are proud to be an equalopportunity employer. We are committed to providing equal opportunities to all qualified applicants regardless of race color religion sex national origin disability or any other legally protected characteristics.
If you need accommodation please let us know during the interview process.
Required Experience:
Senior IC
Employment Type
Full-Time
Key Skills
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