Director of Infrastructure Services - IT

Were seeking a dynamic and innovative Director of Infrastructure Services to lead the strategic direction and operational excellence of our technology infrastructure. This individual will oversee all aspects of our infrastructure environment including cuttingedge network architecture voice and video systems cloud technologies colocation data centers and endpoint management. They will ensure these services are reliable secure and scalable services that support our growing organization.

As a key member of UW Credit Unions leadership team the Director of Infrastructure will drive departmentlevel planning budgeting and policy creation while managing a talented and technically strong team that has recently completed a major data center relocation and network transformation.

The ideal candidate brings a highperformance mindset a strategic yet handson leadership style and a passion for continuous improvement. Were looking for someone who can inspire and challenge a skilled team clearly communicate a vision for the future and identify innovative ways to evolve our infrastructure operations.

If you are energized by the opportunity to lead and influence enterprisewide technology decisions and build on a modern stateoftheart infrastructure we encourage you to bring your unique perspective and expertise to help shape whats next. Diverse voices and leadership styles are welcomed and valued at UW Credit Union. Come join a culture where your impact is seen and felt.

What Youll Do

Leadership Expectations 25%

• Champion inclusive excellence by fostering a culture where all team members feel valued supported and empowered to contribute and grow.
• Lead with integrity and accountability building trust through transparent communication continuous feedback and a growthoriented leadership style.
• Align team goals with UWCUs strategic priorities through effective communication emotional intelligence and a highperformance mindset.
• Recruit retain and develop top talent by cultivating diverse pipelines coaching for performance and creating equitable opportunities for career growth.
• Embrace and lead through change using business acumen and industry awareness to guide the team toward innovation operational excellence and organizational success.

Strategy 25%

• Serve as a key member of the Leadership Team contributing to enterprisewide strategic planning annual improvement initiatives and budgeting and resource allocation.
• Lead the development and execution of an Infrastructure Services strategy and technology roadmap that aligns with IT and business objectives.
• Stay current on emerging infrastructure technologies including cloud platforms networking and telecommunications to drive innovation and future readiness.
• Build strong crossfunctional partnerships and consult with business leaders to deliver infrastructure solutions that support goals solve challenges and improve processes.

Delivery 25%

• Lead the Infrastructure Services management team in prioritizing work managing resources driving operational efficiency and delivering highquality infrastructure solutions.
• Ensure infrastructure policies procedures and practices meet regulatory requirements and align with security compliance and business continuity standards.
• Oversee infrastructure quality assurance including testing communications change management controls and adherence to service level agreements (SLAs).
• Direct vendor strategy and relationship management which includes leading evaluations contract negotiations performance monitoring and cost optimization efforts.
• Ensure accurate technology asset tracking licensing and configuration management through effective use of tools like the CMDB along with structured patch and vulnerability management.
• Provide strategic oversight of disaster recovery and business continuity planning including annual testing DR walkthroughs and compliance reporting.

Operations 25%

• Serve as a senior infrastructure leader and subject matter expert on enterprise initiatives ensuring seamless coordination of IT resources across business units.
• Oversee infrastructure security data backups and system redundancy to meet established Recovery Time and Recovery Point Objectives (RTO / RPO).
• Ensure effective changemanagement practices vendor performance monitoring and SLA compliance to support reliable service delivery and infrastructure integrity.
• Direct the operation and optimization of infrastructure systems including diagnostics communications and network devices across all UWCU facilities.

What Youll Need to Succeed

• Bachelors degree in computer science information systems business administration or related field; relevant work experience will be considered in lieu of education.
• 10 years of experience in information technology leadership.
• Practical experience in system installation configuration and integration including Microsoft Windows Server Active Directory Cisco VoIP Microsoft SQL Server Virtual Desktops & Servers and Cloud Infrastructure.
• Proven ability to manage a large complex technology environment including remote locations such as retail branches and administrative sites.
• Expertise in ITIL frameworks and the implementation and oversight of IT Service Desk Asset Management Change Management and Problem Management functions.
• Experience supporting audit engagements and resolving findings along with familiarity using Azure DevOps (ADO) for backlog management sprint planning and versioning preferred.
• Highly organized with strong project management skills including the ability to manage interrelated projects and meet both departmental and organizational objectives.
• Exceptional leadership and communication skills with the ability to develop and inspire a vision that aligns with IT and business strategy.
• Proven ability to build strong partnerships with business units demonstrating the value of IT and effectively influencing and negotiating in a resourceconstrained environment.
• Excellent analytical strategic thinking and execution skills with the ability to develop and execute people strategies to engage and optimize talent.

Why Work for UW Credit Union

Join one of Wisconsins premier financial institutions a 2025 Top Workplaces USA and multiyear recipient of Madison Magazines Best Places to Work Wisconsin State Journals Top Workplaces and Milwaukee Journal Sentinels Top Workplaces to receive:

• 26.5 days of annual paid time off
• 2 weeks paid caregiver leave
• 2.5 weeks paid new child parental leave
• 2 days paid volunteer time
• 11 paid holidays (includes your birthday!)
• 401k company match of up to 5% plus approximately 4% discretionary match
• 457 deferredcompensation plan
• Generous variable reward bonus and incentive compensation
• Competitive Medical Dental and Vision plans including domestic partner eligibility
• Free bus pass
• Employee Assistance Program
• Hybrid work environment: minimum 3 days a week onsite
• Salary: $175000 $210000; Midpoint is $193500
• And more!

UW Credit Union is committed to providing Equal Employment Opportunity(EEO) to all employees and applicants and prohibits discrimination of any type without regard to race color ethnicity gender age disability status pregnancy religion religion creed marital status familial status sexual orientation gender identity or expression genetics citizenship status national origin political belief ancestry military status protected veteran status arrest or conviction record or any other characteristics protected by federal state or local laws.